### Answer To improve how your agent detects and speaks emails, numbers, and other specific words precisely, you have two key options: ## 1. Boosted Keywords Use

boosted_keywords

to bias the transcriber model so specific words are more likely to be transcribed correctly. This is commonly used for names, brands, street names, etc. [(1) ]()

javascript
boosted_keywords: ["retell", "kroger"]

## 2. Normalize for Speech Enable

normalize_for_speech

to convert numbers, currency, dates, etc. into their spoken form for more consistent speech synthesis. For example, it will convert: -

"Call my number 2137112342 on Jul 5th, 2024 for the $24.12 payment"

to: -

"Call my number two one three seven one one two three four two on july fifth, twenty twenty four for the twenty four dollars twelve cents payment"

javascript
normalize_for_speech: true

## 3. Pronunciation Dictionary Use

pronunciation_dictionary

to guide audio synthesis for consistent pronunciation of specific words. This is currently only supported for English & 11labs voices.

javascript
pronunciation_dictionary: [
  {
    "word": "actually",
    "alphabet": "ipa",
    "phoneme": "ˈæktʃuəli"
  }
]

You can configure these settings when creating or updating your voice agent via the API or in the dashboard.

​ To learn more, see the sources I considered: [[1] Update Voice Agent](https://docs.retellai.com/api-references/update-agent) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

eu coloquei isto, supostamente tem que ler IQA (ICA) mas ele continua a ler singularmente (I Q A) https://cdn.discordapp.com/attachments/1461688419338948718/1461689674518102242/image.png?ex=696b7817&is=696a2697&hm=38a92efa829649008a930fff2dac07552e618c58f10e4f67ea91f7139a0f2237&