### Answer # Advanced Warm Transfer Advanced Warm Transfer is a live AI handoff assistant that enables two-way conversation between your AI and human agents before the call is bridged to the customer [(1) ]() [(2) ]() . ## Key Capabilities With Advanced Warm Transfer, you can : - Let transfer targets confirm they're ready before bridging the call [(2) ]() - Exchange information - AI shares context, humans can ask questions - Reject transfers that don't meet criteria (e.g., lead too small, wrong department) - Prep your agents with full call context before they speak to the customer ## How It Works When a call gets transferred to your human agent [(1) ]() : 1. The AI will first brief your agent - who's on the call, what they need, and what's already been discussed 2. The agent can then ask the AI additional questions about the interaction 3. Only when the agent is ready does the AI bridge the call and connect agent to customer ## Configuration The handoff assistant is fully configurable [(1) ]() [(2) ]() : - Build simple briefings or complex multi-step workflows with function calls - Configure at the agent transfer node settings level [(1) ]() - Available for all Retell users Advanced Warm Transfer is designed to close the AI-to-human transfer gap and ensure your human agents have complete context before engaging with customers .

​ To learn more, see the sources I considered: [[1] Advanced Warm transfer Announcement]() [[2] Flex Mode, Advanced Warm Transfer, 60+ languages, and more.](https://www.retellai.com/changelog/flex-mode-advanced-warm-transfer-60-languages-and-more) ​

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