Hi, my id verification keeps failing even though I've tried both my drivers license and passport. and the pictures were clear.
I'm trying to make outbound calls with my phone number:+1(947)282-5772
chibuike nwoke
account email: chibuike.nwoke@gmail.com
c
Colin - Integrations @ Retell AI
01/12/2026, 4:31 AM
@cnwoke24 can you email all documents to support@retellai.com
c
cnwoke24
01/12/2026, 4:38 AM
i already did. let me know if you need my liscene. the email only has my passport
cnwoke24
01/12/2026, 4:46 AM
*replied above
cnwoke24
01/12/2026, 4:07 PM
@Colin - Integrations @ Retell AI THIS ISSUE HAS NOT BEEN RESOLVED
o
Omar Ashraf | Community Lead
01/12/2026, 4:20 PM
Hello @cnwoke24 , remove the image if this your id in there , this is public channel, and I've forward your email to the team to take a look.