Hi Retell team 👋
I’m using Retell with Telnyx (SIP Trunk, inbound calls).
Problem:
The caller phone number is visible in Call Logs (Phone Call: 07xxxxxxxx -> +4xxxxx),
but it is NOT available inside extract_dynamic_variables.
Example result:
"customer_phone": "Not provided"
or sometimes "caller ID"
I want to include the caller’s phone number in:
- SMS summary
- webhook / post-call summary
Question:
What is the correct variable / config to access the inbound caller number?
Session id : call_bc1cee1d3f96a8273e76793bb2e