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Agents speaking numbers in english, not selected l...
# ❓・bug-report
m
Hello! This is a problem I've been struggling for months now... I set up an agent to get some documents numbers. He gets them correctly in the call, but when asked to repeat the number to make sure the agent got it right, he says the number not in the selected language, but in English - and in a rushed, strange way, sounding like a malfunction, you know? Here's a call id for example. It happens in the ending: call_cec7fe3b7610b92df10dc34a280
s
Hey @Marlon Costa ensure that the agent language is explicitly set, avoid mixed-language prompts, and don’t rely on implicit repetition logic at the end of the call.
m
All that has been done in the past, and in the present prompt.
'dont rely on repetition logic' can you elaborate further why?
I mean, shouldn't the Voice agent be able to pronounce numbers? Yes or no?
s
the agent should pronounce numbers correctly in the selected language. The issue you’re seeing is a known bug in the system-level confirmation/repetition flow, where numeric read-backs fall back to a default English TTS with a rushed cadence. This isn’t caused by your prompt or setup.
m
Yes, that's pretty much what happens
And even this English TTS goes strange
Is there any way to solve this?
s
m
Already read it. Doesn't help
It's kinda sad to see Retell's support using ChatGPT to give me support...
Hello?
Hello?