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Call ending unexpectedly with telnyx SIP
# ❓・bug-report
p
My calls are ending all the time in the exactly timestamp. i checked all the configurations of the agent follow the call id and agent. Call ID: call_58a479564c3d856bada303d7a94 call_6bbaad39f92739d4d02ed12d7f6 Agent: agent_c6b605962c239699c700752e5c
o
Hello @Pedro_jiticovski
s
ok i will check
o
From what i see that the user ends the call not the agent , this could be because the agent is talking too fast , you have the speed higher than normal
p
@Omar Ashraf | Community Lead Im the user
im testing
o
Can you share the pcap file ?
p
@Omar Ashraf | Community Lead where do i get this?
this?
the point is that im not ending the call
im going to record my screen
o
From your provider call history
p
ah
its something like the call timer or inactivity is activating
but idk why is ending, ther is any log that says so
o
I see also you have the call ends on silence after 12s, but for the calls you sent its the user hangup , which could be your provider ending the call. https://cdn.discordapp.com/attachments/1458884918896496755/1458893533195796653/image.png?ex=69614bfb&is=695ffa7b&hm=e1ffee31235ce6adbea3ec2737b33c7d1018bf7b8caed89df2c33310862f0044&
and the pcaps files you sent , non of the calls started , and also it has Authentication issue.
p
but how
the calls are on the log
this is the last call
that ended in the middle
o
yes , this one actually started and was ended by the agent not you
the user didn't speak for 13s, which is the same duration what you configured the agent to end the call on silence.
Share with me the pcap files for the calls you sent me at the beginning ,that have duration of 1:16 second,
p
yeah
i saw here
i contacted telnyx now, the problem was their INVITE request
i configurated and worked fine now
thanks for tu support
@Omar Ashraf | Community Lead fell free to close this matter, the problem is directly with telnyx, they SIP are terrible bad
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