https://retellai.com/?utm_source=discord&utm_medium=seo logo
Powered by
Voicemail detection not working, wasting credits.
# ❓・bug-report
m
For some reason, the voicemail detection started failing a whole lot. It was never like that, not that much, at least. One of my clients is thinking about leaving the service.
s
By default, voicemail detection only runs for the first 3 minutes of a call. If calls are going longer before hitting voicemail, detection may stop.
Is voice mail detection enabled in your settings?
m
Yes. As I said, it never failed like that because I used it, I got dozens and dozens of calls going to voicemail. The voicemail is not happening after 3min. It's hapenning as soon as the call is made, after ringing and so.
s
ok provide me call IDs where voicemail detection failed I will share it with the team
m
There are many. I'll have to send it via screenshot
s
yes
m
Actually, better yet
These two: call_7d6ec7d5b3524ba6445b382ccfa call_121c0731a6e91e453500ca9a328
These are my client's numbers. Yesterday, for example, he receive some calls. later on the same day, we got these 2 calls that they did not receive even with the phone on hands, but the agent speaks as if someone picked it up.
s
ok I make sure it will resolve quickly
m
that's a good example of what's happening
thanks shah
@Shah - support @ Retell AI any progress?
More 2 call IDs: > call_6119b2ccad2d733ed8e6e91ec3c > call_3d6d2c15b2c600b30b9d574cf8f
@Shah - support @ Retell AI
s
not yet
ok
m
Morning
More calls being redirected to Voice Mail... not only that, but I think I just lost a client because of that. He is not making any more calls, after spending over 200 minutes in an average single day.
Not only that, there are chances of him asking for a refund. I'll have to give money back to my customers for these voicemail calls @Shah - support @ Retell AI
@Shah - support @ Retell AI will I get any answer here?
@Bing - cofounder@Retell AI @Colin - Integrations @ Retell AI @Omar Ashraf | Community Lead
s
I’ve already raised this issue, but you can also reach out to them directly at support@retellai.com
m
And there goes the third channel that I'm gonna open a ticket. Something looks really wrong here, guys. Ops team should review the whole support process. Let me know if you're hiring by the way, I'm pretty sure I can turn around this scenario of lack of response, and lack of control on open cases generating need to flood the support inbox with multiple tickes for the same scenario
The lack of interest, and follow-up, is really concerning...
@Shah - support @ Retell AI
You guys really don't care about our problems, do you?
s
Sorry for the delay. The team has checked both call IDs, and according to them: For both calls, they were picked up, but there was no answer or even a voicemail detected. The calls ended around 14 seconds due to inactivity.
PreviousNext
Powered by