### Answer Yes, Retell AI offers analytics capabilities. Here's what's available: Built-In Transcription and Analytics: Every call is automatically transcribed, summarized, and analyzed for intent, duration, and performance metrics. [(1) ]() Call Analytics Features: Retell provides an enterprise dashboard with insights on call success rates, latency, sentiment, and customer satisfaction, empowering teams to optimize continuously. [(2) ]() What Call Analytics Can Track: - Call Volume & Duration – understand usage trends over time and by use case [(3) ]() - Intent Breakdown – categorize inbound call reasons automatically using AI - Sentiment Analysis – gauge caller frustration, satisfaction, or urgency in real time - Resolution Rate – track how many calls were successfully handled without escalation - Drop-Off Points – identify friction within the call flow where users disengage For a video walkthrough of Retell's analytics suite, you can check out:

​ To learn more, see the sources I considered: [[1] Best Cognigy Alternatives for Voice & Chat Automation | Retell AI](https://www.retellai.com/blog/cognigy-alternatives-for-conversational-ai) [[2] AI Customer Service: A Complete Guide - Retell AI | Retell AI](https://www.retellai.com/blog/ai-customer-support-service-guide) [[3] Call Analytics](https://www.retellai.com/glossary/call-analytics) ​

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