why am I getting the pop up "Application error: a ...
# ❓・ai-evy-supportc
Chas Powell
12/22/2025, 9:06 PM@AI Evy why am I getting the pop up "Application error: a client-side exception has occurred (see the browser console for more information)." after I click on phone numbers. I have already connected my payment.
a
AI Evy
12/22/2025, 9:06 PMThanks for tagging me @Chas Powell. I'll look through relevant sources and get back to you shortly.
AI Evy
12/22/2025, 9:06 PM### Answer
This "Application error: a client-side exception has occurred" message is a known intermittent issue with the Retell dashboard that other users have reported. [(1) ]() [(2) ]()
Recommended steps to try:
1. Refresh the page [(1) ]()
2. Clear your browser cache and cookies and retry [(2) ]()
3. Logout and login again [(1) ]()
In some cases, this issue has resolved on its own after a short time. [(2) ]()
If the problem persists after trying these steps, you may want to check the browser console for the specific error message and reach out for further assistance.
AI Evy
12/22/2025, 9:06 PM
To learn more, see the sources I considered:
[[1] Get this message: Application error: a client-side exception has occurred (see the browser console f](https://discord.com/channels/1186424376300679209/1372945443033583676)
[[2] Error accessing Call History on dashboard.](https://discord.com/channels/1186424376300679209/1423441711287369778)
AI Evy
12/22/2025, 9:06 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
AI Evy
12/22/2025, 9:33 PMThanks for the follow-up, @Chas Powell. I'll get back to you soon.
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Chas Powell
12/22/2025, 9:33 PM@AI Evy I have tried all the steps and they have not worked. Im getting pissed
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AI Evy
12/22/2025, 9:34 PM### Answer
I understand your frustration. Based on similar reports, this type of client-side exception in the dashboard has required escalation to the Retell team internally to resolve. [(1) ]() [(2) ]()
In past cases, the issue was fixed on Retell's end after being escalated. [(1) ]()
Next step: Since the standard troubleshooting steps haven't worked, I'd recommend reaching out directly for support:
- Visit [Contact Sales]()
- Check out the [Retell GitHub]() for additional resources
You can also share the specific error from your browser console (right-click → Inspect → Console tab) when reporting—this helps the team diagnose faster. [(2) ]()
Would you like me to try to provide any other guidance?
AI Evy
12/22/2025, 9:34 PM
To learn more, see the sources I considered:
[[1] client-side exception](https://discord.com/channels/1186424376300679209/1366361200320970834)
[[2] Get this message: Application error: a client-side exception has occurred (see the browser console f](https://discord.com/channels/1186424376300679209/1372945443033583676)
AI Evy
12/22/2025, 9:34 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
c
Chas Powell
12/22/2025, 10:29 PMthis is still not working what should I do to fix this now. I have customers waiting for my product and this is costing me money. This needs to be fixed asap.
Chas Powell
12/22/2025, 10:30 PM@AI Evy this is still not working what should I do to fix this now. I have customers waiting for my product and this is costing me money. This needs to be fixed asap.
a
AI Evy
12/22/2025, 10:30 PMThanks for the follow-up, @Chas Powell. I'll get back to you soon.
AI Evy
12/22/2025, 10:31 PM### Answer
---
I understand this is urgent and impacting your business.
Based on past reports, this type of persistent client-side exception requires direct escalation to the Retell team—it's been fixed on their end in similar cases. [(1) ]()
Immediate actions:
1. Post in this Discord channel with your dashboard URL (e.g., the phone numbers page URL) so the Retell team can investigate your specific account. In past cases, users shared their agent/page URLs and the team escalated and resolved the issue internally. [(1) ]() [(2) ]()
2. Include the browser console error — Right-click → Inspect → Console tab, copy the error message. This helps them diagnose faster. [(2) ]()
3. Contact support directly:
- [Contact Sales]()
- [Retell GitHub]()
This issue has been resolved by the Retell team for other users after internal escalation. [(1) ]()
AI Evy
12/22/2025, 10:31 PM
To learn more, see the sources I considered:
[[1] client-side exception](https://discord.com/channels/1186424376300679209/1366361200320970834)
[[2] Get this message: Application error: a client-side exception has occurred (see the browser console f](https://discord.com/channels/1186424376300679209/1372945443033583676)
AI Evy
12/22/2025, 10:31 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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Chas Powell
12/22/2025, 10:45 PM@AI Evy what email should I email for help
a
AI Evy
12/22/2025, 10:45 PMThanks for the follow-up, @Chas Powell. I'll get back to you soon.
AI Evy
12/22/2025, 10:46 PM### Answer
For support issues, you can email support@retellai.com [(1) ]() [(2) ]()
If you're experiencing a billing or refund-related issue, a support team member can forward your email to the billing team directly. [(1) ]()
Given the urgency of your situation, you may also want to tag the support staff here in Discord (such as
@0mar Ashraf -Support @ Retell AI@Colin - Support @ Retell AIAI Evy
12/22/2025, 10:46 PM
To learn more, see the sources I considered:
[[1] Support](https://discord.com/channels/1186424376300679209/1433077970066735194)
[[2] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528)
AI Evy
12/22/2025, 10:46 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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Chas Powell
12/22/2025, 10:49 PM@Omar Ashraf | Community Lead
Chas Powell
12/22/2025, 10:49 PM@Colin - Integrations @ Retell AI
a
AI Evy
12/22/2025, 10:56 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:56 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:56 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:56 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:56 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:57 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:57 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:57 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
AI Evy
12/22/2025, 10:58 PMAppreciate the feedback! Feel free to ask me again with additional guidance or context.
c
Chas Powell
12/22/2025, 10:58 PM@AI Evy how long this gonna take
a
AI Evy
12/22/2025, 10:58 PMThanks for the follow-up, @Chas Powell. I'll get back to you soon.
AI Evy
12/22/2025, 10:58 PM### Answer
I don't have specific information about response times for dashboard issues in my sources. However, based on a similar support case, a support team member mentioned that responses "usually take one business day." [(1) ]()
Since you've already emailed support@retellai.com and tagged the support staff here, the best approach is to wait for their direct response. You can also try tagging
@0mar Ashraf -Support @ Retell AI@Shehroze -Support @RetellAI Evy
12/22/2025, 10:59 PM
To learn more, see the sources I considered:
[[1] Error 403](https://discord.com/channels/1186424376300679209/1423747375821754378)
AI Evy
12/22/2025, 10:59 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
c
Chas Powell
12/22/2025, 10:59 PM@Omar Ashraf | Community Lead @Shah - support @ Retell AI
Chas Powell
12/22/2025, 11:00 PMMy account is callaryhq@outlook.com
o
Omar Ashraf | Community Lead
12/22/2025, 11:25 PMHello @Chas Powell , please create a ticket on #1216639382308782180 .