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<@1145576664366055464> Auto-Close Inactive Chats
Enable AI to automatically close inactive chats after a set timeout period.
any disadvantages to this?

Thanks for tagging me <@1429861591259545662>. I'll look through relevant sources and get back to you shortly.

### Answer
 

The `end_chat_after_silence_ms` setting controls auto-closing inactive chats. [(1) ](<https://docs.retellai.com/api-references/create-chat-agent>)

**Key constraints:**
- Minimum value: 360,000 ms (6 minutes / 0.1 hours) 
- Maximum value: 259,200,000 ms (72 hours) 
- Default: 3,600,000 ms (1 hour) 

**Potential disadvantages to consider:**

1. **Premature closure** – If set too short, chats may close while users are still composing longer messages, gathering information, or temporarily distracted.

2. **Lost context** – Once closed, the conversation ends. Users returning after the timeout would need to start a new chat session.

3. **User frustration** – Users who step away briefly may find their chat ended unexpectedly.

The sources don't document specific disadvantages, so these are general considerations based on how the feature works. You can configure the `auto_close_message` field to display a custom message when the chat closes automatically.

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To learn more, see the sources I considered:

[[1] Create Chat Agent](https://docs.retellai.com/api-references/create-chat-agent)
​

Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.

<@1145576664366055464> if its turned off? chats will be permanantly ongoing until i turn it off?

Thanks for the follow-up, <@1429861591259545662>. I'll get back to you soon.

### Answer
 

Based on the available sources, I don't have explicit documentation on what happens when `end_chat_after_silence_ms` is disabled or set to null.

Check out these potentially useful sources:
- [Create Chat Agent](<https://docs.retellai.com/api-references/create-chat-agent>)

Would you like me to provide a general answer based on my knowledge of how such settings typically work?