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<@1145576664366055464> How does pricing work for a chat that is open, but no texts are being sent?

Thanks for tagging me <@683547758044512300>. I'll look through relevant sources and get back to you shortly.

### Answer
 

Based on the available sources, chat pricing is based on message generation rather than session duration. [(1) ](<https://www.retellai.com/blog/cognigy-alternatives-for-conversational-ai>)

Specifically, if the AI begins speaking with a **custom (static) message**, there is no cost—charges only apply when a **Dynamic message is generated**. [(2) ](<https://discord.com/channels/1186424376300679209/1412496401341878312>)

So for an open chat session where no texts are being sent and no dynamic messages are generated, you would not incur charges during that idle time.

For reference, chat pricing starts at **$0.002/message**. [(1) ](<https://www.retellai.com/blog/cognigy-alternatives-for-conversational-ai>)

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To learn more, see the sources I considered:

[[1] Best Cognigy Alternatives for Voice & Chat Automation | Retell AI](https://www.retellai.com/blog/cognigy-alternatives-for-conversational-ai)
[[2] No price for Chats](https://discord.com/channels/1186424376300679209/1412496401341878312)
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Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.