### Answer Yes, Retell AI agents can navigate IVR systems. [(1) ]() There are two types of IVR systems your agent may encounter: - Audio input IVRs – You can simply prompt your agent to respond verbally to navigate these. - DTMF (keypad) input IVRs – Use the Press Digit function to have your agent press digits on the phone keypad. How to set it up: 1. Add a Press Digit Tool in your agent configuration to give your agent the ability to press digits. 2. Add prompts to guide the agent on when and what digit to press. For example:

You are going to call to a business and they may have IVR setup.
Listen carefully to their setup and press the right digit to navigate 
the IVR to reach the support department.

Or if you know the digit beforehand:

Press digit 1 to reach the support department.

3. Test by placing an outbound call to a number with an IVR system. Note: This functionality requires Call API v2.

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) ​

### Answer Evet, Retell AI ajanı tuşlama (DTMF) yapabilir. [(1) ]() Nasıl çalışır: 1. Press Digit Tool ekleyin – Bu, ajanınıza tuş basma yeteneği verir. 2. Prompt ekleyin – Ajanın ne zaman ve hangi tuşa basacağını belirtin. Örnek:

You are going to call to a business and they may have IVR setup.
Listen carefully to their setup and press the right digit to navigate 
the IVR to reach the support department.

Veya önceden hangi tuşa basılacağını biliyorsanız:

Press digit 1 to reach the support department.

3. Test edin – IVR sistemi olan bir numaraya giden arama yaparak test edebilirsiniz. Önemli: Bu özellik yalnızca Call API v2 ile çalışır. Ayrıca LLM WebSocket üzerinden

digit_to_press

parametresi kullanarak da tuş basma işlemi tetiklenebilir. [(2) ]()

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Evet, arayüzden (dashboard) de Press Digit Tool ekleyerek AI ajanınızın tuşlama yapmasını sağlayabilirsiniz. [(1) ]() Arayüzden yapılacak adımlar: 1. Press Digit Tool ekleyin – Ajan ayarlarında bu aracı ekleyerek ajanınıza tuş basma yeteneği verirsiniz. 2. Prompt ekleyin – Ajanın ne zaman ve hangi tuşa basacağını belirten talimatlar yazın. Örnek:

You are going to call to a business and they may have IVR setup.
Listen carefully to their setup and press the right digit to navigate 
the IVR to reach the support department.

3. Kaydedin ve test edin – Ajanı kaydettikten sonra IVR sistemi olan bir numaraya giden arama yaparak test edebilirsiniz. Not: Bu özellik yalnızca Call API v2 ile çalışır.

​ To learn more, see the sources I considered: [[1] Press digit (IVR navigation)](https://docs.retellai.com/build/single-multi-prompt/press-digit) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.