### Answer --- Government ID verification through Persona can fail for several reasons. Here are some troubleshooting steps based on community reports: Common Issues & Solutions: 1. Photo quality — Ensure your ID photos are clear and not blurry. [(1) ]() 2. Try a different browser — Some users have resolved issues by switching browsers. [(2) ]() , [(1) ]() 3. Expired documents — Make sure your ID is not expired. 4. JavaScript enabled — Confirm JavaScript is enabled in your browser (required for the Persona flow) . [(2) ]() 5. Try mobile vs desktop — If one device isn't working, try the other. [(1) ]() Important Restrictions: Each person can verify only one account. The system detects duplicate identities, so even using a different government ID may be flagged as a duplicate. If your previous account was verified and later deleted, you'll need to contact support for a manual review. [(3) ]() If issues persist: Please share your Workspace ID (found in account settings, bottom left of the dashboard) so the support team can look into your specific case. You can also reach out to support@retellai.com for direct assistance. [(3) ]()

​ To learn more, see the sources I considered: [[1] Verify Identity don't work](https://discord.com/channels/1186424376300679209/1416458026705096786) [[2] Please help - Persona ID Verification Issue](https://discord.com/channels/1186424376300679209/1431394312402243704) [[3] KYC Verification](https://docs.retellai.com/accounts/kyc) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.