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<@1145576664366055464> why my call gets disconnected after 15mins

Thanks for tagging me <@1446453349225463952>. I'll look through relevant sources and get back to you shortly.

### Answer
 

If your call disconnects after 15 minutes, it's likely due to the **max call duration setting** on your agent. [(1) ](<https://docs.retellai.com/reliability/debug-call-disconnect>)

You can check the exact reason by looking at the `disconnection_reason` field in the call object via the [Get Call](<https://docs.retellai.com/api-references/get-call>) API or in the Retell Dashboard. [(1) ](<https://docs.retellai.com/reliability/debug-call-disconnect>) [(2) ](<https://docs.retellai.com/api-references/get-call>)

If the disconnection reason is `max_duration_reached`, that confirms the call was terminated because the maximum duration setting was hit. [(1) ](<https://docs.retellai.com/reliability/debug-call-disconnect>)

To resolve this, increase the max call duration in your agent settings. Note: if you update this setting, make sure to also update the agent version on your phone number for the change to take effect. [(10) ](<https://discord.com/channels/1186424376300679209/1418663828979191942>)

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To learn more, see the sources I considered:

[[1] Debug call disconnection](https://docs.retellai.com/reliability/debug-call-disconnect)
[[2] Get Call](https://docs.retellai.com/api-references/get-call)
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Feel free to tag <@1145576664366055464> with additional questions. I also appreciate feedback, it helps me improve.