### Answer Based on community discussions, the

support@retellai.com

email often triggers an automated response directing users to Discord. [(1) ]() To reach human support, try these approaches: 1. Tag support staff directly here in Discord — Users have had success tagging

@0mar Ashraf -Support @ Retell AI

,

@Colin - Support @ Retell AI

, or

@Shah - support @ Retell AI

with your issue details. 2. Include your Org ID — Share your Org ID (found in the bottom left of your dashboard under account settings) so the team can look into your account directly. 3. Post in the

#❓・bug-report

channel — Support staff follow up on issues posted there. One community member in a similar situation had Omar manually locate their email and forward it to the appropriate team after tagging him directly. For billing-related issues, Omar has mentioned he can forward those emails to the billing team directly. Typical turnaround after escalation has been noted as around one business day. [(7) ]()

​ To learn more, see the sources I considered: [[1] Discord message from @knotieaipro on 2025-12-18](https://discord.com/channels/1186424376300679209/1294891368505937952/1451138217691582528) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.