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Seeking Human Assistance / Stuck in Support Loop (...
# ❓・ai-evy-support
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Seeking Human Assistance / Stuck in Support Loop (Call ID: call_5f8d7fab1de5ce0ed7fa4536ad7) Hi Team: I’m reporting a persistent backend bug regarding webhook variable hydration. I have already: Followed all documentation and Discord AI advice. Verified the JSON payload and developer logs. Ruled out latency by testing a Logic Split 1 minute into the call. The Problem: The email support bot (Evy AI) is stuck in a loop and keeps sending me generic "how-to" YouTube links instead of escalating this to an engineer. I have posted the full technical breakdown, logs, and screenshots in the #bug-report channel here: https://discord.com/channels/1186424376300679209/1451960563381829652 Can a moderator please flag this for a human support engineer to review the internal logs for this Call ID?