Seeking Human Assistance / Stuck in Support Loop (Call ID:
call_5f8d7fab1de5ce0ed7fa4536ad7)
Hi Team: I’m reporting a persistent backend bug regarding webhook variable hydration.
I have already:
Followed all documentation and Discord AI advice.
Verified the JSON payload and developer logs.
Ruled out latency by testing a Logic Split 1 minute into the call.
The Problem: The email support bot (Evy AI) is stuck in a loop and keeps sending me generic "how-to" YouTube links instead of escalating this to an engineer.
I have posted the full technical breakdown, logs, and screenshots in the #bug-report channel here:
https://discord.com/channels/1186424376300679209/1451960563381829652
Can a moderator please flag this for a human support engineer to review the internal logs for this Call ID?