### Answer For Twilio number verification in Retell AI, here's the process: Step 1: Create a Business Profile first by following the guide in the dashboard. [(1) ]() Step 2: Once your business profile is set up, select it and submit your verification application through the Retell dashboard (not by email) . Step 3: After approval, the verified status will appear in the configuration screen for the selected number under the "Phone Numbers" tab with an "Active" status. Please allow 1-2 weeks for your application to be processed. A few things to check: - Make sure you're submitting verification through the Retell dashboard, not directly via email - Ensure you have a Business Profile created before applying for phone number verification - If you don't see a verification button in the Phone Numbers tab, try clearing your browser cache [(2) ]() If issues persist after following these steps, you can reach out to support@retellai.com or share your org ID (found in account settings) so the team can investigate further.

​ To learn more, see the sources I considered: [[1] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) [[2] Not able to send Outbound sms](https://discord.com/channels/1186424376300679209/1425471385307844799) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

@AI Evy i need help in verifying identity to make outbound calls

### Answer Based on the thread, it sounds like you've submitted documents via email because the verification software couldn't read them. Here's what you should know: Identity Verification for Outbound Calls The identity verification process typically happens through the Retell dashboard. [(1) ]() If the automated verification system (Persona) is having trouble reading your documents, emailing support is a valid next step. What to Include When Following Up: - Your Workspace/Org ID (found in account settings, bottom left of the dashboard) [(2) ]() - Confirmation of which documents you submitted - Any error messages you received during the verification attempt Known Issue: Other users have reported cases where Persona identity verification completed successfully but Retell still showed "Verify your identity to make outbound calls." This can happen when the verification status doesn't sync properly. Next Steps: Since you've already emailed the documents, I'd recommend following up with your org ID included so the support team can look into your specific account and manually verify the status. For direct assistance: - Visit [Contact Sales]() - Visit [)

​ To learn more, see the sources I considered: [[1] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) [[2] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.