### Answer I understand the frustration with the support loop. Based on community discussions, here's what has worked for others: For billing/refund issues specifically: - Email

support@retellai.com

and a human support member (Omar) has mentioned they can forward billing-related emails to the billing team directly [(1) ]() - If you don't get a response, you can tag

@0mar Ashraf -Support @ Retell AI

in Discord with your email address so they can locate and escalate your ticket For technical support: - The

#❓・bug-report

channel is where support staff follow up on issues [(2) ]() - Tagging support staff directly (like

@0mar Ashraf -Support @ Retell AI

,

@Colin - Support @ Retell AI

, or

@Joshua - Retell AI Manager

) in your posts has gotten responses for other users [(1) ]() , [(2) ]() One user had the same experience with the auto-response loop and was able to get help after Omar manually located their email and forwarded it to the appropriate team. [(1) ]() If you share what type of issue you're experiencing (billing, technical, account access) , I can point you to the most relevant channel or contact.

​ To learn more, see the sources I considered: [[1] Support](https://discord.com/channels/1186424376300679209/1433077970066735194) [[2] Discord message from @darshan_01832 on 2025-11-12](https://discord.com/channels/1186424376300679209/1294891368505937952/1438101822815473747) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.