### Answer Yes, you still need to complete identity verification (KYC) in Retell to enable outbound calls, even when using an imported Twilio number. [(1) ]() Based on community reports, users who haven't completed the Persona verification process receive errors like: > "403 No valid KYC, please visit the dashboard and purchase a phone number to start KYC process." [(2) ]() To resolve this: 1. Complete the identity verification through Persona in your Retell dashboard [(1) ]() 2. If you encounter issues with the verification process, you can reach out to Retell support with your org ID Additionally, make sure your Twilio configuration is correct: - Verify your Twilio number has a primary customer profile created and assigned [(2) ]() - Ensure your Twilio number supports calling to the countries you're targeting - Check that your termination SIP URI is correct and uses a localized URI near your region [(1) ]()

​ To learn more, see the sources I considered: [[1] Unable to Enable Outbound Calls!](https://discord.com/channels/1186424376300679209/1414932334322651257) [[2] OUTBOUND CALLS FAILING](https://discord.com/channels/1186424376300679209/1370279738081542215) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.