### Answer --- If you're having trouble completing the identity verification for outbound calls, here are some steps and considerations: Verification Process [(1) ]() 1. Navigate to the Phone Numbers section in your Retell AI workspace 2. Select your phone number and locate the Advanced Add-Ons section 3. Click "Set Up" next to "Verified Phone Number" 4. Fill in your Business Profile information 5. Submit the application—approval typically takes 1–2 weeks Common Issues Other users have reported that Persona identity verification completes successfully, but Retell still shows "Verify your identity to make outbound calls" due to a sync issue between Persona verification and the Retell account. If you're using a Twilio number via SIP trunk and seeing errors like "No valid KYC," you may also need to complete additional verification through Twilio directly (create a primary customer profile, verify it, and assign the phone number to that profile) . [(2) ]() Next Steps Since this appears to be an account-specific issue, please share your Workspace ID (found in account settings, bottom left of the dashboard) so the support team can look into your specific account. [(1) ]() You can also reach out for direct assistance: - Visit [Contact Sales]()

​ To learn more, see the sources I considered: [[1] Discord message from @ai.artistonk on 2025-12-15](https://discord.com/channels/1186424376300679209/1294891368505937952/1450007626669621331) [[2] OUTBOUND CALLS FAILING](https://discord.com/channels/1186424376300679209/1370279738081542215) ​

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