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hi not able to send email to from azure communica...
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t
@AI Evy hi not able to send email to from azure communication service with the transcript and summary and link ➡️ POST /webhook ===== WEBHOOK RECEIVED ===== Event: call_started Top-level keys: [ 'event', 'call' ] Call object keys: [ 'call_id', 'call_type', 'agent_id', 'agent_version', 'agent_name', 'retell_llm_dynamic_variables', 'custom_sip_headers', 'call_status', 'start_timestamp', 'public_log_url', 'latency', 'call_cost', 'data_storage_setting', 'opt_in_signed_url', 'from_number', 'to_number', 'direction', 'telephony_identifier' ] Call ID: call_bc9fd69e723c1b4006ae20ddb9e 🟢 Call started/inbound ➡️ POST /webhook ===== WEBHOOK RECEIVED ===== Event: call_ended Top-level keys: [ 'event', 'call' ] Call object keys: [ 'call_id', 'call_type', 'agent_id', 'agent_version', 'agent_name', 'retell_llm_dynamic_variables', 'custom_sip_headers', 'call_status', 'start_timestamp', 'end_timestamp', 'duration_ms', 'transcript', 'transcript_object', 'transcript_with_tool_calls', 'recording_url', 'recording_multi_channel_url', 'public_log_url', 'disconnection_reason', 'latency', 'call_cost', 'data_storage_setting', 'opt_in_signed_url', 'llm_token_usage', 'tool_calls', 'from_number', 'to_number', 'direction', 'telephony_identifier' ] Call ID: call_bc9fd69e723c1b4006ae20ddb9e 🔴 Call ended ➡️ POST /webhook ===== WEBHOOK RECEIVED ===== Event: call_analyzed Top-level keys: [ '_setting', 'opt_in_signed_url', 'llm_token_usage', 'tool_calls', 'from_number', 'to_number', 'direction', 'telephony_identifier' ] Call ID: call_bc9fd69e723c1b4006ae20ddb9e ✅ Retrieved full call from Retell WEBHOOK to_number: +17579096492 -> +17579096492 RETRIEVED to_number: +17579096492 -> +17579096492 ROUTE agent_id: agent_e8c427baf398c4a2d85179838b ROUTE attorney_id: ✅ Routed firm: OptimoAI -> mohan0805@gmail.com ❌ Azure Email send failed: Denied by the resource provider.
a
Thanks for tagging me @trxgames. I'll look through relevant sources and get back to you shortly.
Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
​ To learn more, see the sources I considered: [[1] Webhook Overview](https://docs.retellai.com/features/webhook-overview) [[2] Get Call](https://docs.retellai.com/api-references/get-call) ​
### Answer Based on your logs, the Retell AI webhook events (
call_started
, 
call_ended
, 
call_analyzed
) are working correctly and you're successfully receiving the call data including 
transcript
, 
recording_url
, and 
call_analysis
(which contains the summary) . [(1) ]() [(2) ]() The error you're seeing — 
❌ Azure Email send failed: Denied by the resource provider.
— is not a Retell AI issue. This is an Azure Communication Services error indicating your Azure email service is rejecting the send request. What's working on the Retell side: - Your webhook is receiving all three events properly [(1) ]() - The 
call_ended
payload includes 
transcript
, 
recording_url
, and 
public_log_url
[(1) ]() [(2) ]() - The 
call_analyzed
event provides the 
call_analysis
object with 
call_summary
[(2) ]() The Azure issue ("Denied by the resource provider") typically means: - Your Azure Communication Services email domain isn't verified - The sender email address isn't authorized - Your Azure subscription has restrictions on sending emails - Rate limits or quota issues on the Azure side I don't have documentation on Azure Communication Services configuration. You'll need to check your Azure portal for email domain verification status and sender authorization settings. For additional Retell AI support: - Visit [Contact Sales]() - Visit [)
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