### Answer I don't have direct documentation on blank transcript and summary fields in emails specifically. However, there are a couple of related issues that might help: For blank transcripts: - If the transcript is showing blank despite audio being clear, this could indicate a speech-to-text issue. [(1) ]() - You can try enabling denoising mode if there's background noise. - Adding Boosted Keywords for specialized terms (company names, product names, locations) can improve recognition accuracy. - Using the latest model like GPT-4 may also help. For blank fields in the dashboard: - There was a recent bug where certain fields (like welcome message) appeared blank across agents but was fixed by the Retell team. [(2) ]() If the transcript itself is blank in the call recording/dashboard, the email summary would also be empty since it relies on that data. I'd recommend: 1. Check if the transcript appears correctly in the Retell dashboard for those calls 2. If transcripts are blank there too, it's likely an STT issue 3. If transcripts show in the dashboard but not in emails, reach out to support For further assistance: - [Contact Sales]() - [GitHub]() Would you like me to provide a general answer on webhook configuration for call data?

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.