why am I being charges 11 cente per minute for ele...
# ❓・ai-evy-supports
Sanjay
12/15/2025, 6:07 PM@AI Evy why am I being charges 11 cente per minute for elevenlabs according to the info from the webhook when it is supposed to be charged at 7.5 cents per minute
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AI Evy
12/15/2025, 6:07 PMThanks for tagging me @Sanjay. I'll look through relevant sources and get back to you shortly.
AI Evy
12/15/2025, 6:08 PM### Answer
Based on the available documentation, ElevenLabs pricing through Retell is $0.10/min (10 cents) , not 7.5 cents. [(1) ]()
The changelog shows that with ElevenLabs voices, the conversation voice engine costs $0.10/min.
There was a similar situation reported previously where users noticed they were being charged $0.10/min instead of an expected lower rate. The Retell team confirmed that updated pricing would take effect within a few days and that users would be charged at the correct price for that billing period. [(2) ]()
If you believe you're being overcharged, I'd recommend reaching out to the Retell team directly. You can:
- Visit [Contact Sales]()
- Check [)
Could you share where you saw the 7.5 cents/min pricing? That would help clarify if there's a specific plan or promotion involved.
AI Evy
12/15/2025, 6:08 PM
To learn more, see the sources I considered:
[[1] Platform Changelogs | Retell AI](https://www.retellai.com/changelog)
[[2] 11labs still costing $0.1 per min and not $0.07](https://discord.com/channels/1186424376300679209/1280805396537282650)
AI Evy
12/15/2025, 6:08 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.
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Sanjay
12/15/2025, 6:08 PMit is being shown in the agent cost estimate
Sanjay
12/15/2025, 6:08 PM@AI Evy it shows that in the agent cost estimate
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AI Evy
12/15/2025, 6:09 PMThanks for the follow-up, @Sanjay. I'll get back to you soon.
AI Evy
12/15/2025, 6:09 PM### Answer
Based on the official pricing documentation, ElevenLabs/Cartesia voices are priced at $0.07/minute for the Conversation Voice Engine. [(1) ]()
However, the total cost per minute shown in the agent cost estimate includes multiple components:
- Conversation Voice Engine (e.g., $0.07/min for ElevenLabs)
- LLM costs (varies by model—e.g., GPT-4o is $0.05/min, Claude 3.7 sonnet is $0.06/min)
- Telephony costs (if applicable)
So if you're seeing ~$0.11/min, that's likely the combined total of the voice engine + LLM, not just the ElevenLabs cost alone.
For example:
- ElevenLabs voice: $0.07/min
- GPT-4o mini LLM: $0.006/min
- Total: ~$0.076/min
Or with a more expensive LLM:
- ElevenLabs voice: $0.07/min
- GPT-4o: $0.05/min
- Total: ~$0.12/min
Check which LLM your agent is configured to use—that will explain the difference. You can use the [pricing calculator]() to see the breakdown for your specific configuration.
AI Evy
12/15/2025, 6:09 PM
To learn more, see the sources I considered:
[[1] AI Phone Agent Pricing | Retell AI](https://www.retellai.com/pricing)
AI Evy
12/15/2025, 6:09 PMFeel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.