Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer --- Here are some steps and considerations for phone number verification for outbound calls: Verified Phone Numbers Process [(1) ]() 1. Log in to the Retell AI dashboard and purchase a phone number 2. Navigate to the Advanced Add-Ons section and click "Verified Phone Number" to start the application 3. Fill in your company details in the business profile 4. Submit the application for verification—approval typically takes 1–2 weeks 5. Once approved, you can begin making outbound calls using your verified number Common Issues to Check If you're using a Twilio number connected via SIP trunk, ensure you've completed: [(2) ]() - Created the elastic SIP trunk with proper termination settings (for outbound) - Set up the termination SIP URI correctly - Configured authentication either via IP whitelisting or username/password credentials If outbound calls are failing with errors like "No valid KYC," you may need to complete additional verification through your telephony provider (e.g., Twilio) as well. [(3) ]() For Further Assistance To get direct help with your specific verification issue, please share your org ID (found in your account settings, bottom left of the dashboard) so the team can look into your account. [(4) ]() Check out these potentially useful sources: - [Boost Trust with Verified Phone Numbers]() - [Debug outbound connection issues]() - [Contact Sales]()

​ To learn more, see the sources I considered: [[1] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) [[2] I’m trying to use a toll-free number (connected from Twilio through a SIP trunk)](https://retell.discourse.group/t/i-m-trying-to-use-a-toll-free-number-connected-from-twilio-through-a-sip-trunk/127) [[3] OUTBOUND CALLS FAILING](https://discord.com/channels/1186424376300679209/1370279738081542215) [[4] Verification issue](https://discord.com/channels/1186424376300679209/1394357476270542869) ​

### Answer Thank you for providing your Workspace ID (org_43tQS8Vgjptpvuej) . Unfortunately, I'm an AI assistant and don't have access to look up specific account details or manually verify phone numbers. Account-specific issues like verification status require direct assistance from the Retell AI support team. Steps to Complete Phone Number Verification: [(1) ]() 1. First, create a Business Profile by following the guide in the dashboard 2. Once your business profile is set up, select it and submit your verification application through the dashboard 3. Please allow 1–2 weeks for your application to be processed Once approved, your phone number will appear with an "Active" status under the Phone Numbers tab, indicating it is verified and trusted. For Your Specific Account Issue: Since you've shared your Workspace ID and need direct account assistance, please reach out through one of these channels: - Visit [Contact Sales]() - Visit [) The support team will be able to look into your specific workspace (org_43tQS8Vgjptpvuej) and help resolve the verification issue.

​ To learn more, see the sources I considered: [[1] Apply for verified phone number](https://docs.retellai.com/build/telephony/verified-phone) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.

### Answer Based on the thread history, it appears you're encountering the "Verify your identity to make outbound calls" prompt and having difficulty completing it. Verified Phone Number Setup Process [(1) ]() 1. In your Retell AI workspace, navigate to the Phone Numbers section 2. Select your phone number and locate the Advanced Add-Ons section 3. Click "Set Up" next to "Verified Phone Number" 4. Fill in your Business Profile information when prompted 5. Submit the application—approval typically takes 1–2 weeks Identity Verification Issue Based on a similar report in the community, another user experienced the same issue where Persona identity verification was completed successfully, but Retell still showed "Verify your identity to make outbound calls." [(2) ]() In that case, the Persona verification status did not sync properly with Retell. What You Can Do Since I don't have access to look up specific account details, and this appears to be a sync issue between Persona verification and your Retell account, you'll need direct support assistance. Please reach out through: - Visit [Contact Sales]() - Visit [) When contacting support, include your Workspace ID (org_43tQS8Vgjptpvuej) and mention that you've completed the Persona verification flow but the status hasn't updated in your dashboard.

​ To learn more, see the sources I considered: [[1] Boost Trust with Verified Phone Numbers | Retell AI](https://www.retellai.com/features/verified-phone-numbers) [[2] Discord message from @vijaychopra_21011 on 2025-12-11](https://discord.com/channels/1186424376300679209/1294891368505937952/1448605375019618384) ​

Feel free to tag @AI Evy with additional questions. I also appreciate feedback, it helps me improve.