I would like the conversation context to carry over, ideally I would like if it can continue without having to reintroduce itself as well. For example if the customer would like to book an appointment, the original agent can transfer the call to the booking agent and it can just continue the conversation without reintroducing itself. Something like Agent 1: "Would you like to book an appointment with our team" Caller: "Yes please" Agent 1: "Ok, I'll set that up now one moment" transfer to agent 2 Agent 2: "Could you get your first name please?" Would a conversation like this be possible, or would I have to make the new agent reintroduce itself like "Hey this is Amy, I'm here to help book your appointment ..."