Yes, you can make the handoff feel seamless. If the second agent is given the full context and a prompt that tells it to continue the conversation without introducing itself, it will pick up right where the first agent stopped. The new agent’s settings apply, but the flow can stay completely natural. This means your “Would you like to book an appointment?” example works exactly as you want. If you’d like, I can help you set this up properly happy to walk you through it privately @tomjennings25