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# clouds
steep-balloon-41261
11/07/2022, 2:08 PMThis message was deleted.
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dry-elephant-14928
11/07/2022, 4:19 PM👋 Neil, what are you guys seeing?
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eager-carpenter-86116
11/07/2022, 4:59 PMHi David,
eager-carpenter-86116
11/07/2022, 4:59 PMWe've been developing against our own deployment on AWS.
eager-carpenter-86116
11/07/2022, 4:59 PMWe just switched to a dev account on cloud to start testing
eager-carpenter-86116
11/07/2022, 5:00 PMBut we are seeing much slower responses to API calls, which on our end has caused a couple of race conditions
eager-carpenter-86116
11/07/2022, 5:00 PMBut now I am trying to start a recording and just getting a 500 back from the egress
eager-carpenter-86116
11/07/2022, 5:01 PMThis on
relayeddevd
dry-elephant-14928
11/07/2022, 5:02 PMSome APIs will respond slower due to it being globally distributed. There's a bit of synchronization that happens to ensure API responses are accurate.
Re Egress failures, can you send me the request that you've used?
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eager-carpenter-86116
11/07/2022, 5:06 PMYeah sure, I'll paste here the main command that returns the 500 if thats cool
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eager-carpenter-86116
11/07/2022, 5:06 PMooohhh hmm just realised what might be causing the issue - in our setup the S3 was defined in the deployment of the egress servers
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eager-carpenter-86116
11/07/2022, 5:07 PMI'll need to pass that to yours in the call
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dry-elephant-14928
11/07/2022, 5:07 PMah yeah! that would make sense
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eager-carpenter-86116
11/07/2022, 5:07 PMAlso am I able to point to our own custom templates (egress)
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dry-elephant-14928
11/07/2022, 5:07 PMwe'll be making that easier over time, where you could configure defaults in the project portal
dry-elephant-14928
11/07/2022, 5:07 PMglad to hear it.. our docs there aren't super great.. we'll enhance it
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eager-carpenter-86116
11/07/2022, 5:08 PMcan I point to our own custom template for egress on your end?
eager-carpenter-86116
11/07/2022, 5:08 PMI don't think the API has that option no?
eager-carpenter-86116
11/07/2022, 5:08 PMwe set in the egress deployment on our own
eager-carpenter-86116
11/07/2022, 5:11 PM@dry-elephant-14928 ^ not sure you saw my last question - thx
eager-carpenter-86116
11/07/2022, 6:25 PMokay I see you answered on my other thread - thanks
eager-carpenter-86116
11/07/2022, 6:52 PMIs there a big delay in Webhook events and the data being correct in the API requests for participants, etc
eager-carpenter-86116
11/07/2022, 6:53 PMseeing quite big delays between what we were testing on our own environment and your cloud
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dry-elephant-14928
11/07/2022, 7:50 PMHmm I'm not following what you mean. can you give me a specific example?