switch*

if anyone have any questions about this happy to answer them here in this chat. if its helpful to anyone else.

Hey there, we signed up for the 500/mo plan and trying to get a HIPAA BAA but not getting any responses from support. What's the best way to resolve this?

you guys going to fix your logs?

I found after i tested my local agent with livekit cloud, my production agent cannot be triggered by participate join and create room anymore. But the livekit cloud showing the session is active with agent joined. My local dev agent was shut down for sure. Any idea how to solve this bug?

I am getting an issue such that when some participant joins the call the participant seems to be muted for all, but the audio of the user seems to be audible even though the participant is muted. what may be the reason for this?. This issue doesn't frequently occur. Can any one help me out with it?

Anyone else having problems with the LiveKit Cloud? I was able to clearly hear and talk to the OpenAI realtime model with running my agent locally just an hour ago for some development. But now it's not working with the same setup. I created a new project and the same thing happens. Both audio input/output and transcript events are not being published.

Hey everyone, does anyone have experience deploying an agent on Render.com? I built the agent in Python and the frontend in React, using a cloud LiveKit server. I generate the token on the frontend and make the agent auto-join. When I deployed the frontend, it works fine. But when I try to connect the agent, I can't pass the metadata and token from the frontend to the backend. The message says the agent is "here", but no data is being sent to configure it. I’m thinking it might be a CORS issue or something else, I’m not sure. And I don't know how to fix it! It’s an urgent matter, so I’d really appreciate any help!

Is there a way to create webhooks and api keys programmatically? I currently use terraform to spin up preview environments for my application. Each preview environment has a unique url and I rely on some of the events from webhooks.

Hello team - I am not able to access livekit.io using my work email

#C048FRL1N2C Hello team - I too am unable to access cloud.livekit.io using my work email via the email authentication. I was able to access just fine on Thursday (and I think Friday morning?), but I have not been able to log in since Friday evening. Any thoughts on what I need to do to get my authentication working again? I have other team mates that are able to authenticate this way just fine.

#C048FRL1N2C I am now also now unable to access using my email as well. I was able to login with this email as of yesterday.

#C048FRL1N2C I'm experiencing persistent crashes with LiveKit Agents where processes are being killed with exit code -9. Here are the details:

2025-08-14 11:49:05,272 - ERROR livekit.agents - process exited with non-zero exit code -9 {"pid": 553, "job_id": "AJ_YLpAbyhRqFNQ"}

Please let me know, if any additional information is required. Thanks!

Hello there I recently started using livekit cloud, is it feasible to have a custom video confercing url with our own domain on the Livekit ship plan? i.e video.mydomain.com/roomname

Hello team, we have setup a new project ( staging ) can you help us pin this new project to Singapore data centers? Our sip providers whitelisted where LK is hosted in sg only since its close to us. Thank you

Hey Team, I need to understand few things on the pricing for connection-duration I was trying to collate on how the duration is calculated and translated to billed connection units. In the over-view page when I select "24 hours" I get to see - 22 minutes. However now when I collate it with total duration from each session - it comes to ~12 minutes. Am I missing something here? Could you please help me to understand the correctness of my calculations ? #C048FRL1N2C

Hi team, Quick question about SHIP plan. We have exceeded the 8k sip minutes and are being charged $4 per 1k minutes additionally which is fine as of now. I wanted to know that will there be any issues from livekit cloud regarding service quality or new sip calls being dropped or lower call quality, etc. Like currently we will be exhausting the 8k sip minutes within a week and are willing to pay extra for the overage for the rest of the month since it will be cheaper than the scale plan. Please provide clarity for that.

Is there any way to use LiveKit Cloud's noise cancellation and BVP features in a self-hosted deployment? Due to regulatory restrictions we are not able to leverage the full cloud offering, but it would be great if we could license the Krisp-based noise reduction models. Thanks!

is the agents dashboard on cloud not loading for anyone else?

I was able to deploy a livekit agent to the livekit cloud. Then I deleted that agent and tried to deploy another agent. It is giving an error now. Would you have any suggestions? --- Issue: "unable to determine project type" error when creating agent despite having all required files Hi team, I'm experiencing a persistent issue with lk agent create that seems to be a bug in the CLI v2.5.0. Background: - Was successfully deploying agents to LiveKit Cloud - Deleted an agent using lk agent delete - Since then, cannot create any new agents - always get "unable to determine project type" error Current Setup: $ lk --version lk version 2.5.0 $ ls -la -rw-rw-r-- 1 avneet avneet 431 Dockerfile -rw-rw-r-- 1 avneet avneet 1531 .env -rw-rw-r-- 1 avneet avneet 87 package.json -rw-rw-r-- 1 avneet avneet 76 requirements.txt drwxrwxr-x 2 avneet avneet 4096 src Error: $ lk agent create test-agent Using default project [confidophoneagent] Creating new agent Using secrets file [.env] unable to determine project type: project type could not be identified; expected package.json, requirements.txt, pyproject.toml, or lock files, please use a supported project type, or create your own Dockerfile in the current directory What I've tried: 1. Created fresh directory with only essential files 2. Tried with requirements.txt, pyproject.toml, package.json, Dockerfile - all present 3. Cleared CLI cache (rm ~/.livekit/cli-config.yaml) and re-authenticated 4. Deleted zombie agent that was showing with "---" version 5. Tried from multiple directories The error message says it expects these exact files, but they're all present in the directory. This started happening after deleting an agent. Deployment was working perfectly before that. Is this a known issue with v2.5.0? Any workarounds? Thanks! ---

I'm having issues with deploying my agent to the cloud. I copied the exact dockerfile from the documentation and yet I keep having this error: (agent-starter-python) PS C:\Users\3d3n2\agent-starter-python> lk agent deploy WARNING: config file C:\Users\3d3n2/.livekit/cli-config.yaml should have permissions 600 WARNING: config file C:\Users\3d3n2/.livekit/cli-config.yaml should have permissions 600 Using project [rzn-ai-demo] Using agent [CA_j9aShTjUWjBP] Uploading 100% [==============================] (1.8 MB/s) Updated agent [CA_j9aShTjUWjBP] [+] Building 22.7s (15/15) FINISHED => [internal] load remote build context 0.1s => copy /context / 0.0s => resolve image config for docker-image://docker.io/docker/dockerfile:1 0.1s => CACHED docker-image://docker.io/docker/dockerfile:1@sha256:38387523653efa0039f8e1c89bb74a30504e76ee9f565e25c9a09841f9427b05 0.0s => => resolve docker.io/docker/dockerfile:1@sha256:38387523653efa0039f8e1c89bb74a30504e76ee9f565e25c9a09841f9427b05 0.0s => [internal] load metadata for ghcr.io/astral-sh/uv:python3.11-bookworm-slim 0.1s => [ 1/10] FROM ghcr.io/astral-sh/uv:python3.11-bookworm-slim@sha256:1c07cb9cae996d64f32093587506dc20e4ad952511c9f091caf378d89b1be351 0.0s => => resolve ghcr.io/astral-sh/uv:python3.11-bookworm-slim@sha256:1c07cb9cae996d64f32093587506dc20e4ad952511c9f091caf378d89b1be351 0.0s => CACHED [ 2/10] RUN adduser --disabled-password --gecos "" --home "/app" --shell "/sbin/nologin" --uid "10001" appuser 0.0s => CACHED [ 3/10] RUN apt-get update && apt-get install -y gcc python3-dev && rm -rf /var/lib/apt/lists/* 0.0s => CACHED [ 4/10] WORKDIR /app 0.0s => [ 5/10] COPY pyproject.toml uv.lock ./ 0.1s => [ 6/10] RUN mkdir -p src 0.1s => [ 7/10] RUN uv sync --locked 4.8s => [ 8/10] COPY . . 0.1s => [ 9/10] RUN chown -R appuser:appuser /app 15.9s => ERROR [10/10] RUN uv run src/agent.py download-files 0.8s ------ > [10/10] RUN uv run src/agent.py download-files: 0.149 Building agent-starter-python @ file:///app 0.770 Built agent-starter-python @ file:///app 0.772 Uninstalled 1 package in 0.41ms 0.772 Installed 1 package in 0.75ms 0.780 error: Failed to spawn:

src/agent.py

0.780 Caused by: No such file or directory (os error 2) ------ build failed for iad.ocir.io/axyci3pr8vxm/production-cloud-agents:p-3l8568mrvxk-ca-j9ashtjuwjbp-v20250822080759: failed to solve: process "/bin/sh -c uv run src/agent.py download-files" did not complete successfully: exit code: 2 (agent-starter-python) PS C:\Users\3d3n2\agent-starter-python>

Hi team, Our project AIDA-Dev just reached the 5000 free WebRTC participant minutes for August, and we received the upgrade required notice. We plan to switch to a paid plan (AIDA project*)* on Monday, but in the meantime we’d like to ask if it’s possible to keep the service running until then without interruption. Thanks in advance!

Hey @refined-appointment-81829 I just upgraded to the ship plan for the testing phase of my live-streaming app. The dashboard hasnt really updated other than it saying "Current Plan : Ship" The livestreaming and everything was working fine in our last build version but now thats not working as well, which we thought was due to the free plan being exhausted. But now we have upgraded and still no improvements in the livestreaming and recording egresses? Does the backend take a while to update according to plans? if so how long does it take? Please do get back to me as this is a issue we're having for a couple days and we need to get this App out in Beta ASAP

lk version 2.5.1

lk create agent Stuck forever on creating Dockerfile

Hi Team, I am trying to deploy an agent to livekit cloud, it is not letting set LIVEKIT_* env using update-secrets. I was told It is set by the system. However I am getting following error. api_key is required, or add LIVEKIT_API_KEY in your environment

Trying to run docker build with

ARG PYTHON_VERSION=3.11.6
FROM python:${PYTHON_VERSION}-slim base image

And the build is failing on step 3/10 (details in thread) Worked with

ARG PYTHON_VERSION=3.11.6
FROM python:${PYTHON_VERSION}-bullseye

Can I use that base image instead? Anyone else is facing the same?

Hi there. Trying to redeploy/update, or delete/destroy an agent, however the agent cannot be updated or deleted. Any tips? Any delays or limitations by the system?

Hi team! I'm setting up separate dev and prod environments for my agent deployment and need some guidance on the proper approach. Current setup: - I have Dockerfile.dev and Dockerfile.production that load the correct environment variables for each environment - Want to use

lk agent create --dockerfile Dockerfile.dev

for dev and

--dockerfile Dockerfile.production

for prod, but that doesn't seem to be supported. Question: How do I handle separate

livekit.toml

config files for dev vs prod environments? - Is it possible to have

livekit.dev.toml

and

livekit.prod.toml

? - Can I specify which config file to use with the CLI commands? - Or is the recommended approach to use the same

livekit.toml

but different LiveKit projects/workspaces? What's the best practice for managing multiple environments with LiveKit Cloud deployment? Thanks!

How to use

lk agent deploy

inside github actions? Currently failing for me

This message was deleted.