Hello @alert-easter-19258, nice to meet you, hopefully this is the right channel. I'm having the craziest experience using flutter livekit simulcast. What I wanna achieve is for people on chrome desktop to be sending simulcasts, and people on chrome-mobile browsers to only receive them. So, I here is what is happening: On chrome-desktop, I set the simulcast to true, and the simulcast layers to be published to be a very low 180 and 90 pixel 16/9 stream, besides the original 720 stream. but seems the values are ignored, and instead these are the values shown in the livekit dashboard: 1280x720,640x360,320x180 on chrome-mobile, I set the simulcast to false , but for some reason simulcast is still being published, and for some reason it is respecting the sizes I set. Its saying: 360x640,180x320,90x160 (the original being 360, and the others being 180 and 90)

static final _defaultVideoPublishOptions = VideoPublishOptions(
    simulcast: !isMobileWeb(),
    videoCodec: 'vp9',
    videoSimulcastLayers: [
      VideoParametersPresets.h90_169,
      VideoParametersPresets.h180_169,
    ],
    backupVideoCodec: BackupVideoCodec(
      enabled: true,
      simulcast: !isMobileWeb(),
      codec: 'vp8',
    ),
  );

Moreover, on chrome-mobile, I set the received video streams to use the LOW publication, but it seems the code is getting ignored. It still looks very HD. I also disabled adaptive streams on chrome-mobile. Any idea what's going on? Thank you version: FLUTTER 2.3.5

..on<TrackSubscribedEvent>((e) async {
        if (isMobileWeb()) {
          if (e.publication.kind == TrackType.VIDEO) {
            print('set to low');
            e.publication.setVideoQuality(VideoQuality.LOW);
          }
        }
      })

we had a single egress apparently fail to write payload here: https://cloud.livekit.io/projects/p_4rqgte7i6hu/egresses/EG_qsxzJtbLoZS4 can you please help recover the recording? it's not written to the destination (hundreds of others are fine)

Hi, a few weeks ago I completed the form to access Livekit Cloud Agents so I could deploy my agents directly there, but I still haven't heard back. Could someone give me instructions on how to do this? Is there an estimate for when this solution will be publicly available?

Anyone encountered cloud connection issues in the last hour?

It seems some users cannot join a room sometimes

now the status page is down

Hello! Today we are experiencing deterioration with LiveKit connections. The problem is similar to one that occurred a few weeks ago on German servers - users simply cannot connect. Example sessions: RM_y5QaQNMfKCsV RM_5X4sL9hxujG6 RM_xmDuaYDJ3BkD RM_qkrbvFVWJkAS RM_cjQ6yGaUDfmB The previous solution was https://livekit-users.slack.com/archives/C048FRL1N2C/p1746865286670639

Hello, I hope you're doing well. I'm encountering a strange issue that I’ve been able to reproduce consistently across all major browsers using the demo app. Here are the two scenarios in which the problem occurs: Scenario 1: • User A creates a room and starts sharing her entire screen, then waits for at least 30 seconds. • User B joins the room and sees a blurry screen share. • When User A toggles the screen sharing off and on again, • User B then sees a sharp screen share. Scenario 2: • User A creates a room. • User B joins the room. • User A shares her entire screen. • User B initially sees a sharp screen share. • User B then switches browser tabs for at least 30 seconds and returns to the meeting. • The screen share now appears blurry and does not recover unless • User A toggles screen sharing again. This behavior has also been reported by users in our production environment. It seems there might be a bug related to adaptive streaming or dynacast —specifically, the screen share quality doesn’t appear to return to high resolution when a participant re-subscribes to the track. I'll continue investigating the code on my side, but given the impact on the user experience, I wanted to flag this as a potentially urgent issue. Please let me know if you’ve seen anything similar or if there’s a known workaround.

Hello, I am using livekit cloud and have built a voice agent. Now, I want to integrate it with telephony service and my target audience is from India. But Indian govt is very strict about telephony services. There is strict rule that my project should be hosted in India only. So, anyone knows how to change the location of livekit project?

hey there, how can I get a DPA from livekit when deploying for customers in germany? do i just need to refer to this document?: https://livekit.io/legal/data-processing-addendum or is there a DPA that I can set up between livekit and me directly? Asking because of the GDPR compliancy which is needed to serve customers here in germany

Hi folks! is there any other possibility to give access to LiveKit for Google bucket except providing

<json-encoded-credentials>

?

what are the number of livekit projects that can be created under each plan (Build, Ship etc)

Hey! Has anyone else had dns issue with livekit cloud? I tried following this getting started guide here but after attempting to connect my client always crashes with the error that the livekit.cloud hostname could not be found, any idea what might be causing this? (I also don’t have any firewalls running on my network that could be blocking this)

As mentioned here, Azure egress is broken

Hey everyone! Does livekit cloud provide sip-trunking server too? So it's both

server

and

SIP server

? I'm asking because there's a separate page for self-hosted SIP-trunk server, and I'm getting confused if the cloud provides both

Also, do I understand correctly, that if my team uses Livekit Cloud, we only need to deploy agents on our side? Is it correct?

Hi Team, is it possible to get the inbound IP address field added to the ui for inbound sip trunk? I want to configure a IP address allow list rather than phone number. If I try this with the json editor in the ui it just errors. If I push it via the cli tool it works

I have an agent named "my-agent" running in an AWS instance which has 4 CPUs and 8 GB of RAM. I am assuming that this can handle a concurrency of 40 connections (which are sip connections). Now, if I want to increase my concurrency to 200, should I be just running 5 replicas of the same instance? should i keep "my-agent" as the name in all these? Is there a k8s based autoscaling across availability zones example in the documentation, how does scaling happen in this case? How does the load balancing work behind the scene in LiveKit here? I am using LiveKit Cloud.

Hi LiveKit team - can anyone help me get hold of a SOC 2 report - I need it to onboard LiveKit as a vendor so we can start testing our prototype...

We are running LiveKit cloud agents and experiencing huge delay in update of the status on UI. When we make the call and agent is in the room, it takes minutes for session to show up on ui. In addition our call from js sdk to list the room by roomname returns not found, even though the room is active.

Hi livekit I am facing the issues of livekit connectivity. I am using livekit cloud. I am getting the timeout form xxxx-xxxxx.livekit.cloud:443

Can someone help me understand the Cloud livekit services? I created an Agent and when I tried to deploy it I got an error stating the agents cannot run on the cloud server. What is available on the cloud server? Is there a time line we can expect to use the cloud services with agents or maybe a work around?

👋 Hello, team! i am having trouble to run my apps using LiveKit Cloud from the UAE. can anyone help?

Hey Team, I want to know if livekit cloud can be used to host the code as well to run, deploy, and host the application, or so I have to manage it by myself? If so, I wanted to know, like, what exactly is the difference between the cloud livekit and self hosted livekit. I want to know if I can host and deploy my code to LiveKit Cloud, or I just get the cloud analytics tab from LiveKit?

i am trying egress to send file to linode object storage(s3 compatible) from livekit cloud, i am getting error S3 upload failed: operation error S3: PutObject, https response error StatusCode: 400, RequestID: tx000007f960be4a9776a4f-0068650d82-1083a2869-default, HostID: , deserialization failed, failed to copy error response body, unexpected EOF

{
file: {
s3: {
bucket: "<http://store.example.to|store.example.to>"
region: "<http://ap-south-1.linodeobjects.com|ap-south-1.linodeobjects.com>"
secret: "{secret}"
endpoint: "<https://ap-south-1.linodeobjects.com>"
accessKey: "{access_key}"
}
fileType: "MP4"
filepath: "seller/recordings/12452/recording_68650d6b12cb5.mp4"
}
layout: "grid"
roomName: "example_cl_361970-FOzti"
fileOutputs: [
0: {
s3: {
bucket: "<http://store.example.to|store.example.to>"
region: "<http://ap-south-1.linodeobjects.com|ap-south-1.linodeobjects.com>"
secret: "{secret}"
endpoint: "<https://ap-south-1.linodeobjects.com>"
accessKey: "{access_key}"
}
fileType: "MP4"
filepath: "seller/recordings/12452/recording_68650d6b12cb5.mp4"
}
]
customBaseUrl: "<https://example-recording-template.vercel.app>"
}

Please help

Hey Team, I want to know how I can integrate telephony on a self hosted server. I understand that I will have to deploy something, for now I just have livekit server running locally

Hey, I was wondering if its possible to change the region that the server instance is hosted in?

Hi there. We're noticing an increase in problems with our egresses. What we're seeing is that for many problematic sessions, we see that the egress joins the session, but then never becomes 'ACTIVE'. The error message reads "Start signal not received". We're using LiveKit Cloud and passing a

RoomEgress

when creating the room using

.createRoom

. Works well in a lot of cases but we're seeing increased instances of aforementioned error. What could be causing this issue?

Does anyone know if there are differences in the cloud hosts used for the Build and Ship tier plans? We had a customer test our offering earlier in the year when we were still on the Build tier and it worked for them. A few months later after we had moved up to Ship tier we had them try again but they are now having firewall problems. Trying to figure out if our tier change was actually a factor or unrelated.

Hello everyone, I am trying to deploy Livekit and Livekit SIP in K8s cluster, but I can not find any documents that guides how to deploy livekit sip server in K8s, could anyone give me the bottleneck if I try to deploy livekit sip in K8s environment, thank you so much