URGENT : our livekit cloud connections are timing out with 504 errors AND we are seeing huge latency (30 seconds) between when we emit a sentence and the sentence actually being delivered over the phone through SIP). Everything indicate some issues with our livekit cloud instance. Can you please help? Email: aric@daigest.app Error we are seeing:

fetch failed: Connect Timeout Error (attempted addresses: 161.115.161.158:443, 161.115.161.153:443, timeout: 10000ms)

livekit_api::signal_client:161:livekit_api::signal_client - unexpected signal error: ws failure: HTTP error: 504 Gateway Timeout

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cc @refined-appointment-81829 🙏

@steep-mechanic-38687 this should now be resolved, are you still seeing these 504 errors?

Not resolved yet but discussing over the ticket system

Hi Aric, is it possible to confirm if there still 504 issues on your end?

@steep-mechanic-38687 By web UI, you mean the dashboard at cloud.livekit.io? yes, that is only for cloud-hosted. I think there are third party dashboards but I have never used any of those.

Not resolved yet but discussing over the ticket system

Got it, I think maybe there was an original issue (now resolved) but there were then additional issues. I'm not following that ticket, but Karlson is on it 🎫

thanks 🙏