How do I get support for Graphite?? I made a mistake. I signed up with an annual plan, but my company only uses Monthly.. fear of committment.
I need to reverse this, cancel the account fully (I did this 5 minutes ago), and then go back in and do monthly. I need to sign up 3 people today, and a few more tomorrow.. and then likely abut 8 more.
So, this is NOT a small issues. I can’t find a real life support link..
✅ 1
p
Pylon
05/06/2026, 5:08 PM
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I’ve sent multiple emails to billing@graphite.com, with no response.
I have asked finance to dispute the charge. Nuclear option.
Frankly, I’m done with Graphite.
p
Pylon
05/15/2026, 7:28 PM
So sorry for the trouble, Ed! I think something may be up with the billing@ email address.
Mind emailing me directly via connor@cursor.com? Apologies again, I'll get this fixed up ASAP.
e
Ed Henderson
05/20/2026, 4:41 PM
I did hear back, and was able to contact billing, seems the email got messed up during the cursor acquisition/merger.
All better now, and, for anyone wondering, Graphite/Cursor took care of this fully.