How do I get support for Graphite?? I made a mista...
# how-do-i
e
How do I get support for Graphite?? I made a mistake. I signed up with an annual plan, but my company only uses Monthly.. fear of committment. I need to reverse this, cancel the account fully (I did this 5 minutes ago), and then go back in and do monthly. I need to sign up 3 people today, and a few more tomorrow.. and then likely abut 8 more. So, this is NOT a small issues. I can’t find a real life support link..
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p
(If applicable) To help us more clearly understand what you're trying to do, please provide additional details about: - Screenshots / debug logs / list of commands you've tried to run so far - Your workflow - Current state
e
Not applicable
p
Hey Ed! Mind emailing billing@graphite.com?
e
Not at all.. I’m on it
I’ve sent multiple emails to billing@graphite.com, with no response. I have asked finance to dispute the charge. Nuclear option. Frankly, I’m done with Graphite.
p
So sorry for the trouble, Ed! I think something may be up with the billing@ email address. Mind emailing me directly via connor@cursor.com? Apologies again, I'll get this fixed up ASAP.
e
I did hear back, and was able to contact billing, seems the email got messed up during the cursor acquisition/merger. All better now, and, for anyone wondering, Graphite/Cursor took care of this fully.