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NEED HELP!
# šŸ¤help
c
Need clarification regarding WhatsApp billing behavior. I tested: * 1 incoming WhatsApp message * 1 short bot reply But usage increased by ~5 events. In Events dashboard I can see: * whatsapp:messageSent * whatsapp:messageDelivered * whatsapp:messageRead * state_expired * message_created Can someone from the Botpress team explicitly confirm: Are WhatsApp delivery/read lifecycle webhooks counted as billable ā€œMessages & Eventsā€? Because if those status webhooks are billable, then the effective conversation capacity becomes dramatically lower than expected for production WhatsApp AI agents.
l
Will get insight from the team and get back! šŸ˜„
What is considered an incoming message & event? An incoming message & event is any action that triggers bot activation. Only incoming messages & events that a bot listens to count towards the quota. The following actions count as an incoming message & event: • A user saying "Hello" to a bot • A reaction being added to a message • A proactive trigger that opens the bot • A session timeout event • Opening the Shareable URL • Publishing your bot (counts as 3 events) The following actions don't count as an incoming message & event: ā€ • A message sent by the bot in response to a user message • An execute code card • Flow transitions
so the answer would be yes, it is counted as billable.
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