Hello. It looks like your Zendesk integration for live chat (HITL) always uses the userId thats passed in for the external ID field. The user id in botpress doesn't really mean something to us and we want to be able to override that. It doesn't seem possible at first glance. Any advice?

It's not possible to change the UserId, as it is the Botpress internal ID. Altering it would result in Botpress losing the user's conversations and messages. @astonishing-dream-61762 , I kindly ask that you refrain from using LLMs for responses. Instead, please consult the [Botpress documentation](https://botpress.com/docs) or reach out to the AI Help Agent available on those pages for more accurate assistance

This was mostly to use an id that worked across all of our records - I don't really need to update it on botpress just on zendesk. I'll have to make separate calls to make it be a meaningful ID on zendesk now