Keep getting empty convo's after embed on Wordpres...
# 🤝helpl
lemon-activity-77435
12/08/2025, 8:59 PMHi there,
I just launched my first bot on a Wordpress site following the correct instructions.
However anytime someone is visiting the page an empty conversation is started.
Anyone had this before or know how to fix this?
Let me know what you need from me so the issue gets more clear.
Thanks in advance!
l
loud-crowd-60573
12/08/2025, 9:26 PMHey @lemon-activity-77435 Can you drop a screenshot of your workflow? Did you have a text card with a welcome message thats not displaying?
l
lemon-activity-77435
12/08/2025, 10:37 PMHey @loud-crowd-60573 please see attached my workflow:
It starts with a "start" node followed by an autonomous node.
https://cdn.discordapp.com/attachments/1447694175415046155/1447718856834416650/image.png?ex=6938a4c0&is=69375340&hm=3b4f7419d30cbdffca08f600b3222c2e16a382c9beb01f0f9ce7590f251371fc&
l
loud-crowd-60573
12/09/2025, 2:37 PMAh yes it is waiting for user input to begin!
loud-crowd-60573
12/09/2025, 2:38 PMYou need to edit your start node
After selecting the Start node,
add a Send Message action with the welcome text you’d like users to see.
Save and publish the bot.
l
lemon-activity-77435
12/09/2025, 8:18 PMOkay, I adjusted this. Thanks already for that!
lemon-activity-77435
12/09/2025, 8:19 PMHowever will this text message now only be sent when the user for example opens the chatbot for example?
lemon-activity-77435
12/09/2025, 8:19 PMBesides that: it's also linked to IG & FB. isn't it weird that someone dm's you and the first message is always the same?
lemon-activity-77435
12/09/2025, 8:20 PME.g.: I have a question about X, how can you fix this?
Answer: Hi welcome to company x... I'm the virtual assistant etc...
l
loud-crowd-60573
12/09/2025, 10:00 PMYou can set it up so it can automatically answer user questions or you can set it up to display a specific message. The options are endless
loud-crowd-60573
12/09/2025, 10:00 PMideally what would be the best case for you?
l
lemon-activity-77435
12/09/2025, 11:20 PMWell the reason why I immediately set an autonomous node is because I first want to wait what the user has to say. Ideally it’s not making a convo for every webpage visit but only after someone sends a message
lemon-activity-77435
12/09/2025, 11:20 PMThis set up also alligns with users sending on IG/FB
l
loud-crowd-60573
12/10/2025, 12:42 AMWhy don't you open up with a question then?
Use an input card and ask
"Hello How can I help you today" for example and then feed that into an AN
l
lemon-activity-77435
12/10/2025, 7:39 AMThat's a solid point indeed.
lemon-activity-77435
12/10/2025, 7:40 AMHow will this interact with a DM on IG/FB? does the bot know when someone is typing a message or does the user first have to send a question before the flow starts?
lemon-activity-77435
12/10/2025, 7:40 AMI can't really test this myself as this bot is already live for a customer
l
loud-crowd-60573
12/10/2025, 3:03 PMIt depends how you set up your workflow.
You can design it to send a welcome message before the user types anything or you can set it up to wait for a user question!
loud-crowd-60573
12/10/2025, 3:05 PMYou can also do it like this using a conversation start trigger. I just tested it like this and it sends a welcome message before the user says anything!
l
lemon-activity-77435
12/15/2025, 10:10 PMOkay, perfect thank you for your help!