<@U027QHEK9C0> Account Issues: Dhyana - <mailto:kr...
# administration
i
@Caleb Warren Account Issues: Dhyana - krishna.chavda345@gmail.com : cannot process subscription, their bank payment is missing. Live ID is still on file. No previous transactions to check Rhiannon - aureliusacademy@yahoo.com: got through the whole process of changing them from trial to enrolled and it declined. Torie said it should have still created a subscription for them but when Tina went in there was nothing already created. What to do?? Cataleya - delilah.gray2520@gmail.com: payment method was not showing up for Tina but I was able to see it. Not sure if its the check-out process. I can't check until the website stops glitching.
c
1. They'll have to re-enter their Bank information. 2. If there's no order then there's no subscription. Check for a failed order first 3. We went over this in person and you were going through the process. Did something break when I walked away?
@Indya-ASI
i
2. Order #43876 has failed 3. Yes it wouldn't let me access the cart after you left. I tried 4 times
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c
Did you use the switch to feature?
i
Yes
c
@Indya-ASI which page wasn't working. can you restart your computer? I was just able to checkout on their account before you restart computer please double check that their order is correct that I just placed 👀
i
IT WASNT
c
oof. can you refund then facepalm
i
Yeaaa.
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