<!here> Any time someone is not happy with a change or their class in general, please do not offer to cancel their classes. Even if they ask, instead of offering to do it for them, please send them instructions on how to cancel it themselves. If you do not know what instructions to send them, please take a look at the youtube playlist above and create a short how-to for them to send via email. Here’s a snippet of what was sent to the customer that we should avoid:

Unfortunately, our teachers have changed from the summer to the fall. Would you like us to cancel your subscription?

Please let us know if there's anything we can do.

Thank you!
ASI Dance Elite Team

Instead, we should have said something like

Dancers often have many different instructors, especially as they grow in skill and learn more styles. Yes, our teachers have changed for her classes, but all of our teachers are well suited for their classes. Was there an issue in class that is concerning? I would be happy to discuss this further, and am happy to help.

I would wait for a confirmation that there’s nothing we can do before sending instructions on how to cancel. Often, these issues can be quickly resolved. all it takes is talking to them to find out what the issue was.