`Curious to Know:` PMs in SaaS companies, how do y...
# generalt
Tejas Mamidwar
09/21/2023, 10:30 AMCurious to Know:m
Mitch
09/21/2023, 12:10 PMI'm an engineer on a sales team(sometimes, I think)...for the sales folks what I've seen work best is a solid "why" this feature or fix exists. how it is supposed to help customers. And a 30 second elevator pitch. Doesn't hurt to mention industries or use cases where it will help.
Mitch
09/21/2023, 12:13 PMfor the engieers in sales, all of that plus examples, DOCS(SERIOUSLY DOCS OR IT DOESN"T EXIST!!! and they have to be public). How this will change how/where/when people use the product. Helps also if there's a what this feature enables in the future, how it ties into the larger vision or strategy.
Format for either can be anything. The method of delivery doesn't much matter. email in news letter format, powerpoint, presentation on an all-hands.
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Mitch
09/21/2023, 12:14 PMIt's most important that the way the information is relayed is consistent. Please don't make me search through 8 different delivery methods, 7 jiras and 30 slack DMs. If "you should have found it..." is said you've failed.
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Colt McNealy
09/21/2023, 1:26 PMDOCS OR IT DOESNT EXISTLove that! 😂 One thing we do at LittleHorse is if we want to reserve the right to evolve an API, we don’t put that feature in our docs yet…that way we can merge it to main and use it internally but not make promises about it.
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Mitch
09/21/2023, 1:27 PMI’m a fan of that plan.
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Adheip Singh
09/21/2023, 2:23 PMvery insightful. Thanks @Mitch
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Gwen Shapira
09/21/2023, 4:42 PMI'm a huge fan of Simon Sinek as a public speaker. Such a great delivery style.
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Mitch
09/21/2023, 4:46 PMHe's the post child for passion wins. He's not the best speaker on earth, he's not the most likable, and I disagree with some things he says...but I enjoy the absolute heck out of his talks
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Franz See
09/21/2023, 5:33 PMImho, if it's a new product, don't pass it on to sales until you've sold it yourself first.
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Colt McNealy
09/21/2023, 5:34 PMOr don't hire sales until you're ready 🙂
I am theSenateSalesforce
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Caitlyn Miley
09/22/2023, 3:52 PMTry giving the team a demo and walk them through a mock sales call.
Show them exactly how it's used, and what problem it solves, and who it would be a good recommendation for.
You need to give the a starting ground and something that they can mirror until they feel comfortable enough to make it their own.
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