# r2
- u
碧空Faraway
03/25/2023, 1:37 PMAfter this there is no news - e
Erisa | Support Engineer
03/25/2023, 1:40 PMIts waiting on engineering and support cant do anything more unfortunately, you will have to wait - u
碧空Faraway
03/25/2023, 1:41 PMBut it affects my business - u
碧空Faraway
03/25/2023, 1:42 PMI just hope this will be solved soon ...... - u
碧空Faraway
03/25/2023, 1:43 PMplease - u
碧空Faraway
03/25/2023, 1:44 PM - u
碧空Faraway
03/25/2023, 1:50 PMThis wasn't supposed to happen, I didn't violate TOS, isn't R2 there to host this non-HTML content? - s
Skye
03/25/2023, 1:51 PMIt can mistakenly get applied on free accounts, you've already done the right thing to make a support ticket - s
Skye
03/25/2023, 1:51 PMIt's also a weekend, so you're not going to get a response straight away - u
碧空Faraway
03/25/2023, 1:52 PMI have just upgraded my account to Pro - u
碧空Faraway
03/25/2023, 1:53 PMoh......god - u
碧空Faraway
03/25/2023, 2:00 PMI just realized that I also seem to be rate limited. But custom domains shouldn't receive such limits! - h
HardAtWork
03/25/2023, 2:02 PMWhat response are you getting? You might just be triggering WAF - u
碧空Faraway
03/25/2023, 2:02 PMI have not added any WAF rules - h
HardAtWork
03/25/2023, 2:03 PMWAF, by default, does some work - h
HardAtWork
03/25/2023, 2:03 PMSo you can add a rule to specifically make it more lax on certain routes - u
碧空Faraway
03/25/2023, 2:04 PMSo what rules should I add - h
HardAtWork
03/25/2023, 2:05 PMOn the Custom Domain Subdomain/enabled paths, Allow requests. - u
碧空Faraway
03/25/2023, 2:05 PMI use custom domains to provide video services. He suggests these contents：This video has been restricted . Streaming video from Cloudflare’s basic service is a violation of the Terms of Service. Please visit cfl.re/tos to learn more. - h
HardAtWork
03/25/2023, 2:05 PMYou might want to configure it a little bit to match your expected traffic - u
碧空Faraway
03/25/2023, 2:06 PMIn addition to limiting video playback, I'm also subject to speed restrictions, which is currently the case - h
HardAtWork
03/25/2023, 2:07 PMThat one you just have to wait for Engineering to get back to you - u
碧空Faraway
03/25/2023, 2:07 PMThe reply is really slow - u
碧空Faraway
03/25/2023, 2:08 PMMy service is now not working properly - e
Erisa | Support Engineer
03/25/2023, 2:11 PMRate limited by what? Whats the response? Does it appear under Security > Events on the dashboard? - u
碧空Faraway
03/25/2023, 2:12 PMNormal response and no hints - u
碧空Faraway
03/25/2023, 2:12 PM - u
碧空Faraway
03/25/2023, 2:12 PMyou can try this - u
碧空Faraway
03/25/2023, 2:13 PMr2.cycjson.xyz is the custom domain I use for R2 - u
碧空Faraway
03/25/2023, 2:15 PMVideo is also restricted https://r2.cycjson.xyz/3.mp4