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# citrix-app-layerings
Slackbot
02/16/2023, 3:30 PMThis message was deleted.
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Rob Zylowski
02/16/2023, 3:31 PMI cant find any mention internally of a systematic problem causing start menu lockup's in 2211
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Paul Brown
02/16/2023, 3:53 PMTested with a blank user, still get the same issue. So its not an 'existing user' problem. It just seems fundamentally broken. This is an OS / platform layer update from 1809LTSC not a brand new 21H2 setup.
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Rob Zylowski
02/16/2023, 3:55 PMWhen you did the update did you use the cleanup utility yourself or just let app layering do the cleanup? Is the 21H2 also LTSC?
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Paul Brown
02/16/2023, 3:57 PMBoth LTSC. Cleanup utility?
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Rob Zylowski
02/16/2023, 3:58 PMWindows cleanup that removed the windows.old folder
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Paul Brown
02/16/2023, 3:58 PMOh. Applayer did that.
Paul Brown
02/16/2023, 4:00 PMOur non-userlayer images are fine. To be fully honest this is the second attempt at updating the user-layer image. First attempt was when we moved to 21H2 about 6-8 months ago, with older ELM. I got the same exact "start menu isn't working" message and found zero info online about it. So reverted back and left it for another time...
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Rob Zylowski
02/16/2023, 4:01 PMYou will need to open a ticket on that I think to get a result.
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Paul Brown
02/17/2023, 5:25 PMImported a clean install of 21H2 to a completely new OS and platform layer. Nothing else in the machine. Present it to user - creates a new userlayer folder and VHD (which i expected ) and STILL the start menu does not open...
Paul Brown
02/17/2023, 5:47 PMi just.. no words..
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