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# citrix-wems
Slackbot
01/31/2023, 3:05 PMThis message was deleted.
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James Kindon
01/31/2023, 11:27 PM@Anthony Shi FYI
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Anthony Shi
02/01/2023, 2:50 AMHow long has reboot was done since?
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Kai Zastrutzki
02/01/2023, 8:44 AMThis started happening on the 18th of Januari, after a new image was released where Windows Server was completely updated. Nothing more on the build has changed, just Windows updates. This week we've had it happen to one machine, we had to reboot it because it was unresponsive. We did manage to notice the service eating up all the ram remotely. That's when we moved the .evtx for WEM, so we don't have any logs.
Kai Zastrutzki
02/02/2023, 11:22 AMIt happened again today.
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James Kindon
02/02/2023, 11:25 AMI spot Trend Shivers....
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Kai Zastrutzki
02/02/2023, 12:05 PMYeah, I know, not happy about that either. It's been on there for half a year though, without issues.
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James Kindon
02/02/2023, 12:09 PMThat’s fair - had to take a shot - been bitten too many times by trend, pretty sure half it’s code is written to know when I’m around and shaft me 🤯
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Kai Zastrutzki
02/02/2023, 12:16 PMSame...
😃 1
Kai Zastrutzki
02/20/2023, 8:39 AMSo I've gone ahead and upgraded the WEM infrastructure and agent to the latest version, but the problem persists. Guess it's time to log a ticket @ Citrix. (God I hate doing that...)
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