This message was deleted.

In pretty much every build yep

For DaaS customers with GaaS, UDP out of band audio won't ever be a thing so now they are doing a lossy audio feature to replace that I think. So as many moved over for me, that didn't matter anymore. So its only for NetScaler customers for that and doing out of band UDP audio - for us just contact centers mainly focused on that

Hey Oz, got a quick link for that? Just curious about the lossy with GaaS.

Hey man, I honestly am not sure where that is. Yea, that was big point of contention for us for call centers. GaaS there was no UDP out of band audio and it wasn't ever going to be there in that form (where you can go out of band on those ports and ultimately the very best audio). The answer to that for GaaS was providing audio through "EDT Lossy". I'll tell you what though Adaptive Audio by itself was dang good as an optimized in band virtual channel for audio. The old audio stunk and wasn't even possible for calls that way, but adaptive audio was very good. We used Adaptive Audio for some POCs. But yea, the next level if I remember right with GaaS was framed as UDP audio embedded as part of EDT Lossy. Just can't find it now for the documentation on it....

Not a problem man. I was asking because 7 months ago I was reading about adaptive a audio here. But it looks like you can’t use normal EDT with adaptive audio. You have to go back to standard TCP and then use adaptive audio. Or use EDT with its UPD to tailback to tcp functions which has udp audio as well but not adaptive audio. It’s a little confusing for me. So I’m trying to understand it more lol. https://www.citrix.com/blogs/2022/03/23/next-gen-hdx-multimedia-audio-redirection-a-difference-you-can-hear/#respond

yea, its confusing, but UDP audio 'real-time, aka UDP out of band audio is the highest clarity as it goes around virtual channels all together (out of band) and uses those other ports. That one UDP only (not EDT) out of band and is only something we can do with NetScalers in the mix. There are a bunch of other things as well like source natting and other networking things that can break it. Very sensitive to that stuff. You can use regular/Default Adaptive Audio (in band optimized channel for audio that is now improved) over either TCP or EDT. UDP (aka out of band audio) will always be the highest/most preferred where voice quality (like call centers) is required, but also the most difficult to get working and anything networking side can break it in an instant.

No worries Ray, I already got my answer. :)

Thanks Oz for the extra answers.

@Ray Davis looping back to this, here is the EDT Lossy I was talking about for GaaS https://www.citrix.com/blogs/2023/03/13/preview-edt-lossy-on-citrix-gateway-service/

Thank you for updating me. Going to go read this.