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So one very standard question right off the bat: Did it ever work? If so, what might have changed? Also, do you have a Test environment that you can play in, to try and replicate the issue (or not)? You probably already know this, but NTFS Permissions on the Profile Share matter very much... Just some initial thoughts. 🙂

Yeah, permissions are all 100%. I've been parachuted in to look at this one, I know months back, I'd been asked to look at this client, and I found they had profile redirection going on too, so reg etc were never being written back. That was all sorted, but it seems like lately they've been plagued with black screens so they've asked me to look again. This is where we are with config now:

Are the Profiles in question perhaps hitting their Max Size (looks like 7Gb)?

no they're not

Personally, I would start with an absolutely "clean" Test User account, watch to make sure Login / Mount / Logout / Unmount, etc., all work properly, and then troubleshoot backward from there...

that's what I've been doing - it's that disk detach as it's thinking the profile is stale, I think that's involved

Also, is there another Profile solution, or set of GPOs that touch Profiles, in place, causing disruption?

no, they used to have redirection, but that's all gone. the 1st line guys are resetting profiles regularly at this point

wow

indeed.. I've been using FSlogix for a couple years, never had this before

Yeah it does sound unusual

yeah I wanted to rebuild them a new farm, or preferably, move to Azure/AVD - but the usual politics etc

Yep, copy that

Also, I think the machines were cloned - ScreenConnect has been reinstalled a few times, and it's hit and miss if you end up on the right one

Good idea. Also, this is Citrix, right? What version, and how are the VMs provisioned?

no just RDS standard

OK gotcha

Yeah I've gone to the manager and said I'm recommending we build a new non-cloned farm to start. 2019, preferably

Yeah man

GPOs used to be a mess, someone has done a lot of... "tidying". To wit: "All in one Domain Group Policy".... 😞

Hmmm... I'm not an AD pro by any stretch, but a "gum ball" Policy that does a million things sounds like a bad idea to me (if I understand you right)

yeah, I'm not keen on those. Makes those fine-grained settings impossible

If I had to bet, I'd guess the issue is GPO-related... Maybe that's obvious 🙂

Aye, been thru them tho. And it's pretty inconsistent

anything out of the ordinary in the FSLogix logs ?

How are you applying the include group?

Nothing that I can see in the logs - the include group isn't via GPO (so the refresh issue not relevant), it's static in the local computer groups.

you doing any VHDX cleanup? like using the shrink script or anything?

Nothing at all

have to ask.....AV stuff all in and correct?

it is indeed

Cloud Cache being used?

no

differencing disk being used?

no, just the normal

did the image change recently, maybe Nov updates? 7GB does seem pretty low too, and i'm not sure what kind of free space is needed for fslogix to do any maintenance or moving of things around, so if your profiels are at 5GB or higher, i might try adjusting the max size.

Have checked individual users and their profiles are a lot less than that in most cases

sorry, new GA version is out...we can't support you until you upgrade 🤣

Anything worth a try 😄

increasing the size didn't help?

Too early to say - some errors today, but it seems a lot less. However, I have noticed GROW events in the profile log.. but they're mostly from people with like 3/4gb profiles, nowhere near the 7. A couple have now pushed past the 7gb limit however. Still monitoring to see what happens

hopeful

Strangely, no GROW events logged over the past few days. Which seems unlikely