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# citrix-netscaler
s
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j
Do you get an error message? Often when I can't do something without an error, I just reboot the ADM and it is fixed.
m
I upgraded the ADM which rebooted it but it didn’t change anything. It’s the same error you get with bad username/pass, but I can log in with them if I go direct
I’m guessing it’s firewall
j
yes it could be FW or the permissions set for the username on ADC in not correct, maybe double check.
c
Yeh don’t need a license to add in an instance, check all required firewall ports are open.
d
Did you check the local adm log files?
m
no, that’s probably a good start.
it looks like a bad handshake on ssh according to firewall logs
OK, someobody messed with the default frontend SSL profile, I need to set this back to default or at least something that will work with ADM
they bound a custom cipher group to it that seems way too restrictive