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# microsoft-fslogix
s
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t
Have you checked this article yet? http://blog.notmyfault.ch/?p=530
r
i did not.. reading
i don't think that's the same issue, but thank you for the post
p
That was for a OneDrive issue it was only seen in about five customer that used OneDrive
r
i've been able to recreate it. It only seems to affect SharePoint library syncing
p
@Ryan Gallier check the file strings don’t contain mapped drives in the paths
For SharePoint and are unc
r
mapped drives? This is SharePoint online.. all paths are

https://customer.sharepoint.com/blah/blah.jpg▾

Check this out
that's what I see on all borked files...
p
Seen a very similar issue where the file were copied from a mapped drive or had linked to map drive
r
weird
p
You haven’t changed any default paths for SharePoint to store in the profile ?
r
negative, default everything
i'm bringing up a blank 2019 system without fslogix to test just onedrive
m
@Peter Robson I remember we were working on that support case together 🙂 I still can't believe that only 5 customers were affected. I have more than 6 customers using fslogix O365 containers (different environments), all were affected. Additionally - I created a standalone VM with Win 10 1803, latest windows updates , latest O365 and Onedrive client, no domain membership and fslogix share locally on the win 10 VM and I could easily reproduce the issue...
r
Well, it's not a 2019 issue. It's certainly an FSLogix issue. Gathering more information to open a ticket..
and now it's uploading all the 0KB files back to SharePoint
FSLogix support is not fully integrated into the regular Microsoft support work flows yet after its recent acquisition and currently only offers support in global English with daily e-mail responses (or call backs) as needed.
Oh man...
p
If you need telephone support ring eta time
r
I don't, i just want some level of confidence that someone is going to look at it.
Going great so far. My first email from support.
Copy code
Thank you for contacting support.


Please let me know if you are still needing assistance on this ticket.
🤦
m
😃
The response time was quite good before the aquisition
r
8 hours for them to ask me if I still needed assistance.
m
Hopefully that will change somewhen in the future
r
i got great support with FSLogix directly.
It's been a week, and i've basically gotten no support.
pathetic
p
@Ryan Gallier just put a response on the ticket asking for escalation by a senior technician- as the level or response is poor
r
this IS the escalation engineer. the first thing he did was ask me to run the support tool and attach the logs... The logs are already attached in the ticket. facepalm This is the damn $15k ASfP support program too microsoft forced us to pay for
p
@Michael Wenger - yes the support was better before MS took it over - I can guarantee that
r
i can too
I mean, really, OneDrive is deleting files.. you'd think someone would want to see this issue STAT
p
@Ryan Gallier - who looking at the ticket
r
I also have my MS rep CC'd on the ticket...
Support request ID 119081924002416
When they "escalated" my ticket, they had me put in a new ticket through the ASfP program.. so of course, the ticket only shows up like it's been open for a day..
such crap
p
Ask to speak with the support manager micah adamson
r
thank you
p
Put it on msdn forums how poor the level of support is now
r
if you have a link, i'd be happy to
p
I don’t they took all my permissions away when I was finished sub contracting to MS Msdn account can
r
do you mean, just post something directly to here? https://social.msdn.microsoft.com/Forums/en-US/home
p
Ps remember it took 8 months to fix Michael wenger problem
m
Micah is the man, I was very happy with him on the last support case...good luck @Ryan Gallier
r
thanks. 🙂
p
Yes to the link
r
roger that
I see that guy all over the MSDN forums. Hopefully he responds.
m
Micah already responded 👍
p
Told you 😏
r
now THAT's good support..
Now if they can only fix the issue. 😄 😄
p
Only wish we still did support
r
thanks for pointing me to the forums. found 2 other people who report the exact same issue.
p
Thank you Ryan - I will pass your link onto the correct people - let just say it more ammunition and feedback
r
Can't fix it unless it's looked at. Thank you
Cassondra was very confused. Rightfully so, it's a crazy issue.
p
Tell Cassondra Peter @ Htg says hello and I'm confused about it - it will help
I bit they suggest a procmon when you are saying to the onedrive and log file for onedrive
r
of course they did. 🙂 getting that procmon is going to be SUPER difficult. 😕
m
@Ryan Gallier is your problem solved?
r
It is not. I have an open ticket with Microsoft. They have it in their FSLogix/OneDrive DEV teams right now.
@Michael Wenger ^---
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