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# microsoft-fslogixs
Slackbot
10/01/2019, 12:45 PMThis message was deleted.
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Ryan Gallier
10/01/2019, 12:55 PMBecause something F'd up.
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Anthony Green
10/01/2019, 12:58 PMhaha any ideas where to look?
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Ryan Gallier
10/01/2019, 1:00 PMC:\programdata\fslogix\logs\
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Jonathan
10/01/2019, 1:00 PMI would make sure the session is actually fully logged off. If there is even one process owned by the user then the session will still remain active. Check logs and you will see if there are any locks.
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Ryan Gallier
10/01/2019, 1:00 PMthey are very detailed. if it was the profile log, check hte profiles directory. it should tell you something... like it didn't finish the logoff cycle or whatnot
Ryan Gallier
10/01/2019, 1:00 PMyes, also orphaned sessions can bork it up
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Anthony Green
10/01/2019, 1:02 PMalready checked the logs and the logoff is successful, so fslogix thinks its all ok
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Ryan Gallier
10/01/2019, 1:25 PMchalk it up to a fluke then.
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Anthony Green
10/01/2019, 1:27 PMwish i could, it happens all the time. rebooting the xenapp box is the only way to free up the vhd
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Ryan Gallier
10/01/2019, 1:28 PMyou 100% sure there isn't an orphaned session?
Ryan Gallier
10/01/2019, 1:28 PMsort by session ID.. you'll see 3 processes owned by SYSTEM... csrss.exe, loginui.exe, winlogon.exe
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Anthony Green
10/01/2019, 1:30 PMnot 100%, ill check and get back to ya
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Leee Jeffries
10/01/2019, 2:13 PMAre you using CloudCache?
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Anthony Green
10/01/2019, 2:15 PMall user processes are gone. im not using cloud cache. its a system process that has the vhd file open
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Jonathan
10/01/2019, 2:25 PMwhich process? Is the PID a higher number than most of the normal System processes?
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Anthony Green
10/01/2019, 2:31 PMits the system process itself pid=4
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Ryan Gallier
10/01/2019, 2:31 PMsort by session ID, a lot of the time it's just the user's session that really didn't logoff
Ryan Gallier
10/01/2019, 2:31 PMoh... nm... haha
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Jonathan
10/01/2019, 2:32 PMI would review antivirus then. ActiveScan or another feature preventing hardware changes
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Anthony Green
10/01/2019, 2:34 PMyeh thats my feeling now as well. its sophos on the box, i havent put any exclusions there so will try that route and let yous know if that fixes it
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Leee Jeffries
10/01/2019, 3:32 PMDefo AV by the sounds of it.
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Anthony Green
10/01/2019, 5:11 PMso i got rid of the AV and still the issue persists. i can see that the vhd is mounted in diskmgmt from my admin session.
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Leee Jeffries
10/01/2019, 5:14 PMWhat's the OS?
Leee Jeffries
10/01/2019, 5:15 PMIs defender kicking in?
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Anthony Green
10/01/2019, 5:16 PM2012 no defender
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Jonathan
10/01/2019, 5:16 PMversion of fslogix?
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Leee Jeffries
10/01/2019, 5:17 PMInteresting... Time to look at the FSL logs and see what's happening at the point of logoff.
Leee Jeffries
10/01/2019, 5:17 PMWhat is the AV product out of interest?
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Anthony Green
10/01/2019, 5:17 PMv2.9.7117.27413
Anthony Green
10/01/2019, 5:17 PMsophos, its gone now tho
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Leee Jeffries
10/01/2019, 5:18 PMIs it really gone though? Lol Sophos can be seriously problematic to remove in my experience. Have you tried their removal tool?
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Anthony Green
10/01/2019, 5:20 PMi know what you mean... its really gone though
Anthony Green
10/01/2019, 5:20 PM😀
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Leee Jeffries
10/01/2019, 5:23 PMIf it's not AV something else is locking the VHD. Does the fileserver scan the vhdx files? It may be worth adding an exclusion there. Process explorer would let you know if it was bring locked at that end.
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Anthony Green
10/01/2019, 5:28 PMno av on the filer either...
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Leee Jeffries
10/01/2019, 5:29 PMProcess explorer and logs it is. Feel free to wing it over if you need a hand.
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Anthony Green
10/01/2019, 5:31 PMthanks man appreciate the help. the logs arent giving me anything though.
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Leee Jeffries
10/01/2019, 5:33 PMNo worries. Process Explorer on file server and host and see what's holding the files it is then. If may not (more than likely isn't) an FSLogix issue but I've seen stranger things.
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Anthony Green
10/01/2019, 5:34 PMwill do thanks
Anthony Green
10/01/2019, 11:04 PMso i found what the problem was... citrix upm. i had been using citrix wem to control it. i had disabled upm from within citrix wem but there must have been something conflicting there as i could see it all over the place when running procmon. removing upm solved the problem straight away.
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Nick Casagrande
10/02/2019, 2:12 AMif using fslogix, shouldnt your upm service be stopped and disabled?
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Aaron Parker
10/02/2019, 4:38 AMYou could technically support different users with either a Profile Container or UPM on the same box
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Leee Jeffries
10/02/2019, 7:09 AMCool, as @Aaron Parker says, you could you both but you'd need to add FSL user in the exclusion group for upm and upm users in the exclusion group for FSL. Well done on working it out. Thanks for the feedback.
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Anthony Green
10/02/2019, 7:14 AMI heard you need upm on the xenapp box to get stats within director even if you are not using it, thats why i left it on there and disabled it (or so i thought). Thanks anyway!
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Leee Jeffries
10/02/2019, 7:22 AMI think that is true, the service needed to be enable but in policy you can mark upm as disabled. I'd need to check my lab to be sure.
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David Inglis
10/02/2019, 7:24 PMYes we leave service running for Director stats but disable UPM in GPO admx.
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Leee Jeffries
10/02/2019, 7:24 PMCheers @David Inglis
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