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# citrix-vads
Slackbot
10/10/2019, 8:02 AMThis message was deleted.
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Leee Jeffries
10/10/2019, 8:34 AMOn Prem or Azure?
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Julian Jakob
10/10/2019, 9:12 AMOn Prem, Server 2016
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Leee Jeffries
10/10/2019, 10:22 AMDefo log a support call after performing a trace on the affected VDA.
Leee Jeffries
10/10/2019, 10:23 AMYou may want to try a packet trace initially to see if you see any negotiation happening.
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Ryan Gallier
10/10/2019, 2:05 PMThat's annoying. EDT seems to be fragile. 😕 I've had it break on multiple upgrades as well.
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Julian Jakob
10/10/2019, 2:09 PMWhat I will try now is VDA Cleanup and do a fresh install of VDA 7.15.4
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Leee Jeffries
10/10/2019, 2:10 PMWorth a shot man