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# citrix-vads
Slackbot
07/01/2020, 7:55 PMThis message was deleted.
j
James Rankin
07/01/2020, 8:12 PMIs the user allowed to log on (i.e. are they in the Remote Desktop Users or Direct Access users groups)?
James Rankin
07/01/2020, 8:12 PMAre they allowed to use launch a desktop and use the delivery group?
a
Andrew Gresbach
07/01/2020, 8:12 PMits my account actually so i should be a local admin
j
James Rankin
07/01/2020, 8:12 PMDo they have a valid license?
James Rankin
07/01/2020, 8:12 PMetc.
a
Andrew Gresbach
07/01/2020, 8:13 PMi can log into other machines ok for reference
j
James Rankin
07/01/2020, 8:14 PM"Deny" is a pretty generic error sadly
James Rankin
07/01/2020, 8:14 PMCan you log on thru RDP?
James Rankin
07/01/2020, 8:14 PMIs the machine in maintenance, can it contact the DDC. etc.
a
Andrew Gresbach
07/01/2020, 8:14 PMalright even weirder.....i logged in w/ my domain creds on the console of that persistent vm ...rebooted and NOW I can get in via Citrix. I'm gonna spin up another vm in that catalog and try again
j
James Rankin
07/01/2020, 8:15 PMProbably just some generic weirdness then. I randomly see RDP fail to start listening properly on some targets, Citrix thinks the machine is OK but no connection can be made. Reboot usually fixes
a
Andrew Gresbach
07/01/2020, 8:17 PMthis was reboot #7 actually lol. and 3rd fresh machine catalog / delivery group i tried even . this was just the first time i tried logging in via console first
Andrew Gresbach
07/01/2020, 8:18 PMsuper weird now a newly spun up desktop logged right in. one of those days i tell ya!
j
James Rankin
07/01/2020, 9:13 PMGremlins
a
Andrew Gresbach
07/01/2020, 9:22 PMGot that right! Weird thing but only on a very new image I made but pretty bare bones so far. Console, rdp worked fine but ica super temperamental
Andrew Gresbach
07/01/2020, 11:29 PMsetup another new catalog and same thing. i'm 0 for 10 trying to get into a desktop it seems for some reason. same image that eventually worked last time
Andrew Gresbach
07/01/2020, 11:49 PM#12 was the charm. and my test account went in the first time. well that doesnt give me the confident warm and fuzzy feeling going into a new environment 🙂
Andrew Gresbach
07/03/2020, 2:26 AMalright so it seems like its only when going through the netscaler...if i go directly to SF it lets me right in. I did remember that we changed my login UPN last week (starting it for the whole company...long story). Odd thing is i can get into my non persistent/app layering environment through the netscaler w/out an issue so not sure what is going on
j
James Rankin
07/03/2020, 7:18 AMOne for the ADC channel then....
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