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# citrix-vad
s
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s
Found your question searching for some info - have a customer with this very problem. 7.15 CU6 VDA, Win10 1909. Havent been able to remedy. You have any luck?
n
In my case, I think it was a corrupt Platform layer (I use App Layering). I created a new Platform Layer and built the same image, and the problem was gone.
s
Interesting. No layering here. I'm leaning towards a reinstall of the VDA. We're also verifying proper A/V exclusions.