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# citrix-vads
Slackbot
03/04/2022, 1:31 PMThis message was deleted.
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Ray Davis
03/04/2022, 1:34 PMJust curious, when that black screen appears. Is Explorer.exe idle in the details after you hit crtl, atl, delete in the veiwer tab at the top?
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Rob Zylowski
03/04/2022, 1:38 PMJames what VDA are you using. Needs to be 2106 or newer I think
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James Rankin
03/04/2022, 1:38 PM2112
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Rob Zylowski
03/04/2022, 1:38 PM✅
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Rody Kossen
03/04/2022, 1:43 PM@James Rankin did you optimize the image? What if you manually rollout a 2022 server with just the VDA installed? So no other software or optimizations
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James Rankin
03/04/2022, 1:43 PM@Ray Davis nothing happens when you hit Ctrl Alt Delete. When the problem originally started there was a user session created with all the processes, now there is nothing at all
James Rankin
03/04/2022, 1:44 PM@Rody Kossen no optimization. 2022 was working perfectly until this week, AFAIK
James Rankin
03/04/2022, 1:44 PMLet me manually create a 2022 server
James Rankin
03/04/2022, 2:11 PMHmmm, interestingly when I do a manual install I get this
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Rody Kossen
03/04/2022, 2:35 PMWhat does the log say?
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James Rankin
03/04/2022, 2:36 PMJust an "error 1603" which is "fatal error during installation". I'm trying a different install approach, two secs
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Rody Kossen
03/04/2022, 2:36 PMOk. The log folder should have the complete install log which would indicate which part failed
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James Rankin
03/04/2022, 2:48 PMi got the install completed on a vanilla 2022 and it works fine. Hmmm. Something in the build or policies is screwing it then 😞
James Rankin
03/07/2022, 10:21 AMStill can't fathom out what part of the build is screwing this - Server 2019 instances work fine using the same build process, it's only 2022 that fails. If I do a manual re-install of the Citrix VDA, it always fails to install - this is the error it bombs with "MSI (s) (24:78) [101916294] Product: Citrix HDX App Experience x64 -- Error 1904. Module C:\Program Files (x86)\Citrix\HDX\bin\IcaImeVc.dll failed to register. HRESULT -2147024319. Contact your support personnel."
James Rankin
03/08/2022, 11:53 AMWell I finally fathomed this out......the issue was caused by the Citrix VDA being installed after all of the other applications on the box. Run the VDA install first, before anything else is installed bar the OS and patches, and it works absolutely fine. Happened on Server 2022 only, FWIW
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Rody Kossen
03/08/2022, 11:55 AMGood to know! I always install the VDA as one of the first steps. So:
• .Net
• VC++
• GPU drivers
• VDA
• Rest of the stuff
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James Rankin
03/08/2022, 11:56 AMTwo days I've now got to convince my boss have been well spent 🙂
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Kasper Johansen
03/08/2022, 1:01 PM1 .NET
2. VC++
3. PVS Target Device Software(Because of the annoying Telemetry bug appearing from time to time)
4. VDA
5. Rest
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Ray Davis
03/08/2022, 1:08 PMYou can't rush perfectionist I always say. Easier said than done to a boss though.
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Jeremy Saunders
03/09/2022, 4:25 AMThe VDA install log is pretty good. It's under the "C:\Windows\Temp\Citrix\XenDesktop Installer" folder. But like others, I always install it before the apps, as it can be sensitive to any VC++ changes, etc.
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