This message was deleted.
# _generals
Slackbot
10/11/2019, 12:57 AMThis message was deleted.
c
Carl Behrent
10/11/2019, 1:00 AMUsed GoToAssist before, excellent tool that can be initiated from many devices and can integrate into your corporate websites nicely too.
s
Steve Elgan
10/11/2019, 1:01 AMCan the helpdesk initiate on demand without user interaction?
b
Benjamin Crill
10/11/2019, 1:02 AMI've seen Bomgar (sp?) quite a bit
s
Steve Elgan
10/11/2019, 1:04 AMyea i see that a lot too
c
Carl Behrent
10/11/2019, 1:17 AMYes, sure can
Carl Behrent
10/11/2019, 1:18 AMWhen I used it was when it was owned by Citrix, it may be different now however
n
Nick Casagrande
10/11/2019, 2:08 AMVnc. Free.
t
Tim Riegler
10/11/2019, 2:42 AMWe use GTA (needs agent installed on the endpoint for helpdesk initiated with no user interaction), as well as VNC via IGEL and HPDM.
l
Leee Jeffries
10/11/2019, 8:01 AMI'm a fan of Zoho Assist. Works pretty much the same as GTA but is more price friendly. Has everything that's been discussed here.
a
Arthur
10/11/2019, 10:10 AMDoes anyone know whether virtualization of IP addresses (MS RDS functionality) is supported on VMware Horizon 7.xx RDSH?
l
Leee Jeffries
10/11/2019, 10:22 AMHey Arthur, I am sure it will be as its an underlying RDS feature/function.
u
01004753
10/11/2019, 10:51 AMOur large and very large customers are using in their ServiceDesk teams (and not only) Bomgar, LogMeIn Remote, TeamViewer Enterprise and Wayk (in this order)
a
Arthur
10/11/2019, 11:21 AMThanks Leee - it make sense however Iām looking for official confirmation about full support for this feature.
š 1
s
Steve Elgan
10/11/2019, 1:15 PMWe use the helpdesk product from Zoho. I like price friendly. Looks like GTA is ~$650/yr per tech.
š 2
r
Ryan Gallier
10/11/2019, 3:08 PMScreenconnect AKA Connectwise Control
t
Tobias Kreidl
10/11/2019, 4:24 PMBomgar (now called BeyondTrust Remote Support) is what we use here and have for many years.
s
Steve Elgan
10/14/2019, 4:54 PMThank you all for the suggestions. I've got some homework to do.
š 2