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# _generals
Slackbot
10/16/2019, 9:32 PMThis message was deleted.
j
Jonathan Pitre
12/04/2019, 10:58 PMHi @Austin Madison, we have a similar problem with msra.exe on Windows 10 1903 and VDA 1909. When I offer remote assistance from my session, the invitation is sent but the process msra.exe hangs in the background on the destination VDA.
We tested from Win10 1809 and VDA 1903 and it works fine.
This forum post mention the same issue but the QWORD values seems wrong.
https://discussions.citrix.com/topic/405288-problem-with-windows-remote-assistance-windows-10-1903%E2%80%8E
Jonathan Pitre
12/04/2019, 11:01 PMI'm wondering if you ended up fixing you're problem ?
Jonathan Pitre
12/04/2019, 11:02 PMI've also found this neat tool to set mitigation option flags
https://www.wilderssecurity.com/threads/gflagsx-with-mitigation-options.394921
a
Austin Madison
12/05/2019, 2:25 PMHey @Jonathan Pitre, I was able fix the issue by Disabling MSRA.exe from the Citrix API hook. https://support.citrix.com/article/CTX107825